Technical Account Manager

Há 2 dias

Curitiba, Brasil Infobip Ltd Tempo inteiro

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

We are seeking a dynamic and results-oriented Telecom Account Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with key telecom operators in the Southern Cone region.

Responsibilities:

- Contract Management: Oversee and renew contracts, ensuring optimal commercial terms.
- Performance Reporting: Prepare and present quarterly business reviews (QBRs) to stakeholders.
- Operator Support: Serve as the primary point of contact for telecom operators, assisting on connectivity issues escalations and resolving billing disputes.
- Service Management: Register senders (SMS and voice) and manage short-codes (SMS and RCS).
- Market Intelligence: Stay up-to-date on industry trends, telecom products, and route pricing in collaboration with the Business Intelligence team.

Requirements:

- Experience in account management and customer relationship management.
- Strong negotiation and conflict resolution skills.
- Fluency in English.
- Proficiency in data analysis tools and spreadsheets.
- In-depth knowledge of the telecom market, particularly in the Southern Cone region.
- Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer._
- All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity._

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