Virtual Medical Assistant Bilingual English

**Job Title: Medical Receptionist**

**Location: Remote, Brazil**

**About The Company**

The In Team is the only clinician founded, healthcare focused remote offshore staffing company serving small to mid sized medical practices in North America. We hire highly-skilled talent from the Philippines to work from home and support a variety of functions within healthcare organizations. We take great pride in hiring only the top 2% global talent to provide high quality outcomes for our clients and their patients.

**About the Job**

**Responsibilities**
- Ensure each prospective and current client/patient has a positive experience
- Respond to all client and patient inquiries within specified service level
- Ability to prioritize patient needs based on medical urgency
- Develop and distribute end of day reports on bookings and conversions
- Able to handle a variety of tasks independently and simultaneously
- Demonstrate a pleasant disposition with each client/patient interaction
- Work collaboratively on a team

**Tasks**
- Assist with high call volume
- Maintain physicians’ schedules - scheduling office visits and procedures via phone and in-office
- View patient visit notes, identifying problems & diagnosis listed and physician orders
- Assist in patient registration and financial transactions
- Educate patients on providers, the practice, and services.
- May schedule radiology/lab
- May include recall/follow-up scheduling
- May include re-scheduling appointments
- Respond to patient questions and inquiries.
- Perform other duties as assigned to support clinic operations
- Stay flexible and supportive, helping out wherever needed, even if its not in the defined job description
- Comfortable with ‘gray area’ and ability to make the best judgment with whatever information is available.
- Complete required call sheets at the end of each day
- Take initiative to learn about the company and grow within the role

**Job Qualifications and Skill Sets**
- Bachelor’s Degree required, medical degree preferred
- Bilingual English and Spanish
- HIPAA Certification (highly recommended)
- 1-3 year experience in USA healthcare industry required
- Minimum 2 years of experience in a doctor’s office
- Prior dermatology office experience is required
- Prior scheduling experience required
- Good understanding of healthcare plans; read and understand medical benefits.
- Exhibit excellent English communication skills (verbal and written)
- Expert use of Google Workspace
- Experience working in Electronic Health Records
- Experience using Slack and other business administration tools
- Ability to work at least 8 hours each day, 5 days per week, Pacific Standard Time
- A positive attitude
- A pleasant speaking voice when engaging with prospects and customers
- Experience and willingness, working in a team environment
- Excellent organization skills
- Strong work ethic and work from home reliability
- Bilingual (Spanish) is a plus.

**Benefits**
- Competitive compensation, $5.50 USD/hour
- Work from home
- Work with an amazing, highly engaged team where health and well-being matters
- Full time assignment to a single client
- Seven vacation/sick days
- Six USA statutory holidays
- Growth & professional development opportunities
- Productivity and referral bonus

Pay: R$990,332.00 - R$3,626,653.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- US Healthcare: 3 years (required)
- Dermatology Clinic: 1 year (required)

**Language**:

- English and Spanish (required)

License/Certification:

- HIPAA Certificate (required)

Application Deadline: 29/11/2024
Expected Start Date: 01/12/2024