Client Operations Manager

Há 14 horas

Sao Paulo, Brasil Sur Tempo inteiro

You are going to be the backbone behind why clients stick around. That's your role.

Your job is to obsess over how to retain clients and make sure they are happy.

If you love talking to people, and you've had experience in the past with client-facing roles, then keep reading.

**Company Overview**:
We have partnerships with Clay, Mailforge, and other exciting tech companies helping us deliver results consistently for our clients.

You're seeing this job ad right now because we are at capacity with clients and we need your help to improve our internal systems and client fulfillment.

**Responsibilities**:

- Develop and implement standard operating procedures (SOPs) to streamline agency operations
- Build and maintain deep, lasting client relationships
- Act as the primary point of contact for your portfolio of clients, ensuring high responsiveness
- Lead bi-weekly check-ins to provide updates, gather feedback, and brainstorm growth strategies
- Understand clients' businesses and meet their lead-generation expectations
- Ensure timely delivery of services and proactively identify and resolve any issues
- Create a referral culture where satisfied clients are eager to share their positive experiences
- Collaborate with the team to improve client onboarding, service delivery, and overall client experience
- Understand the target audience and segment it effectively
- Follow industry best practices for deliverability and compliance
- Continually optimize campaigns for lasting performance
- Monitor and analyze campaign performance
- Monitor campaign analytics to ensure optimal deliverability and engagement
- Analyze campaign responses to refine audience targeting
- Generate new strategies based on insights to keep campaigns fresh and compelling
- Identify opportunities for process improvements, efficiency gains, and client growth
- Monitor key performance indicators (KPIs) related to client success and operational efficiency
- Train and mentor team members to ensure consistent quality and adherence to best practices

**Requirements**:

- Efficiency in producing significant output with mínimal wasted effort
- Experience in client-facing roles
- Strong work ethic with a track record of working hard
- Adaptability to quickly adjust to changing priorities and conditions
- Commitment to follow through on verbal and written agreements
- Proactivity in taking initiative and bringing new ideas to the company
- Honesty, integrity, and ability to maintain trust and confidence
- Coachability and openness to feedback
- Generosity in keeping the big picture in mind and being willing to give
- Experience in project management, client service, and operations
- Highly organized and detail-oriented
- Experience using Clay and SmartLeads is a must.
- Previous experience working at an agency is a huge plus.

**Benefits**:
**Position**: Client Operations Manager
**Salary Range**: $1000 - $1500 USD
**Payment Frequency**: Monthly
**Type of Contract**: Independent Contractor

Only CVs in English will be considered to participate in the process.

  • Operations Manager

    Há 6 dias

    Sao Paulo, Brasil HSBC Tempo inteiro

    -Job description The Operations Manager is responsible for managing and leading the operations processing of some products and part of the team supporting them in the trade lifecycle activities which include but is not limitted to Trade Validation, Confirmation and Affirmation, Pre-matching, Settlement, Reconciliations, among others; The Operations Manager...

  • Operations Manager

    Há 14 horas

    Sao Paulo, Brasil HSBC Tempo inteiro

    -Job description The Operations Manager is responsible for managing the processing of trade lifecycle activities which include but is not limitted to Trade Validation, Confirmation and Affirmation, Regulatory Transaction Reporting, Pre-matching, Settlement, Reconciliations and Sales support. - Manage the Trade lifecycle activities - Keep Operations...

  • Operations Manager

    1 semana atrás

    Sao Paulo, Brasil Citi Tempo inteiro

    The Cash Documentation Proc Sr Team Coord is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to evaluate moderately complex and variable cash management issues with substantial potential impact and recommend an approach....

  • Operations Manager

    2 semanas atrás

    São Paulo, Brasil rsg Tempo inteiro

    **RSG Brasil Headhunters** **São Paulo** **Client: International BPO Company** **Position: Operations Manager** **Key skills**: - Content moderation environment work experience is a plus but not required; - Proficient in Google Suite and online collaboration tools is a plus; - Capable of building productive business relationships with...

  • Sales Operations Manager

    2 semanas atrás

    São Paulo, Brasil Cognizant Tempo inteiro

    Join to apply for the Sales Operations Manager role at Cognizant A Sales Operations Manager is a senior executive leader with ultimate oversight of the operation. This role is for a highly self-motivated individual who is driven to achieve results and grow a large organization. You\'ll thrive in a constantly changing and fast-paced environment, dealing with...

  • Operations Manager

    2 semanas atrás

    Sao Paulo, Brasil Binance Tempo inteiro

    Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution...

  • Operations Manager

    2 semanas atrás

    Sao Paulo, Brasil Binance Tempo inteiro

    Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution...

  • Office Operations Manager

    4 semanas atrás

    Sao Paulo, Brasil Luxoft Tempo inteiro

    **Project** Description**:Office Operations Manager for Luxoft Brazil´s new office in Sao Paulo**Responsibilities**:Office administration and management knowledgeBudget managementCleaning staff managementInventory knowledgeShipment managementService desk management, assignation of new employee Workplace, picture, etc.Stock managementProvide support to other...

  • Vendor Operations Program Manager

    Há 14 horas

    Sao Paulo, Brasil Facebook App Tempo inteiro

    Meta's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new...

  • Operations Manager

    4 semanas atrás

    Sao Paulo, Brasil Hogarth Worldwide Tempo inteiro

    Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across...