Service Operations Sr Analyst

Há 7 dias

Sao Paulo, Brasil General Motors Tempo inteiro

**Job Description**:

- Develop and research new strategies to improve the Service Department
- Management of Retention Program
- Continuous update in process services
- Support to develop methods of training to implement the new methodology/new programs
- Manage and analyse parameters related to Service Department (Reports based on FACT´s or equivalent)
- Monitor Reports and evaluate results
- Support Field operations (GNPV / COPV)
- Assist Dealers with operational question

LI-AS

**Additional Job Description**:
**Requirements**:

- Bachelor's degree in any area (Management, Engineering, etc)
- Fluency in English (mandatory)
- Spanish language will be a plus
- Experience in process design and mapping, focusing on improvements and customer retention
- Knowledge of Dealer process and mechanical aptitude will be a plus
- MS proficiency (specially Excel, Power Point)

**Skills**:

- High level of interpersonal skills to work effectively with others
- Communication skills
- High level of analytical ability
- Self motivated and seeks empowerment
- Creativity

LI-AS

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

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