Partner Programs Manager, Trust and Safety

Minimum qualifications:

- Bachelor's degree or equivalent practical experience.
- 4 years of experience engaging with external partners.
- Experience designing and delivering technical or operational projects.
- Ability to speak and write in English and Portuguese fluently.

Preferred qualifications:

- Experience working with issues related to harm.
- Experience managing multiple executive stakeholders.
- Experience collaborating, leading projects, and working and thinking creatively.
- Ability to influence at all levels of the organization.
- Excellent global leadership, organizational, and communication skills.
- Interest in topics such as fraud and scams, child safety, and related cross-topics.

**About the job**:
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

Our team's goal is to ensure that Google is a trusted partner in protecting users from harm. We work with trusted industry partners and engage with partners to adopt high quality tools, intake reports, and collaborate on research and compliance frameworks.

You will coordinate large-scale cross-Google operations to build and maintain trust with industry partners. You'll also be involved in developing our partnership programs, identifying available anti-abuse solutions opportunities to improve third-party reporting processes, and aligning strategy with internal stakeholders.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

**Responsibilities**:

- Lead external collaboration and sharing strategy on anti-abuse techniques and technology.
- Update partners on the latest, available anti-abuse techniques and technology, including on-boarding partners to programs/technologies, forecasting, measuring, and reporting the results of projects.
- Develop and run Latin America (Latam) partnership engagement strategy.
- Act as the lead and initial point of contact by resolving any operational issues that arise and building/maintaining Trust and Safety relationships with key external organizations in the region.
- Build excellent cross-functional partnerships with internal stakeholders (e.g., Product, Operations, Policy, Legal, Marketing, Communications, etc.) to align our internal goals with partner relationship goals. Act as a conduit for information sharing and shared goal setting between internal and external Operations and Product Policy colleagues, and work to resolve any issues that arise.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.