Service Support Officer

Há 6 dias


Mato Grosso, Brasil Eeze Tempo inteiro

**Responsibilities**
- Detects any procedural errors or suspicious activity and enforces all policies and procedures.
- Monitors tables and card rooms continually to ensure adherence to gaming regulations and procedures.
- Operates surveillance equipment to ensure accurate video documentation.
- Evaluate Studio personnel performance.
- Co-ordinate Studio/Table Maintenance activities.
- Report problems or concerns to Head of Studio Service and Support.
- Documents incidents outcome by compiling incident reports.
- Act as first point of contact to the Studio and 3rd parties.
- Performs other duties as may be assigned by the Management.
- Responsible for the Quality of games.
- Carry out any other ad hoc duties that might be required from time to time according to the Company’s exigencies.

**Requirements**:

- At least 2 years of experience as a Game Presenter or a similar role within the Live Casino studio.
- Experience as Surveillance Officer or working with CCTV tools would be considered an asset.
- Excellent knowledge of Game Rules.
- Attention to detail.
- Positive attitude.
- Good level of English.
- Problem-solving and quick-thinking skills.
- Ability to perform effectively in a high-pressure and demanding work environment.
- Ability to coordinate and communicate with external partners and service providers

**What’s in it for you?**
- Competitive salary
- Monthly Performance Bonus
- €400 annual Wellness Allowance
- Night shift Allowance
- €70 Transportation Allowance
- Daily Free lunch
- Life Insurance (2x annual salary)
- Private Medical Insurance (from the 1st day)
- Access to an in-house gym
- Social events and parties
- Lunch and fruit provided at the office/studio
- Local discounts and more.


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