Service Support Officer

Há 2 dias


Mato Grosso, Brasil EEZE Tempo inteiro R$40.000 - R$60.000 por ano

Job Description

The Service and Support officer shall be responsible for the monitoring of the gaming areas including card rooms and storage area. The ideal candidate should act as first point of contact to support teams such as Pit boss, IT, TSE, Helpdesk and Operators when required.

Responsibilities

  • Detects any procedural errors or suspicious activity and enforces all policies and procedures.
  • Monitors tables and card rooms continually to ensure adherence to gaming regulations and procedures.
  • Operates surveillance equipment to ensure accurate video documentation.
  • Evaluate Studio personnel performance.
  • Co-ordinate Studio/Table Maintenance activities.
  • Report problems or concerns to Head of Studio Service and Support.
  • Documents incidents outcome by compiling incident reports.
  • Act as first point of contact to the Studio and 3rd parties.
  • Performs other duties as may be assigned by the Management.
  • Responsible for the Quality of games.
  • Carry out any other ad hoc duties that might be required from time to time according to the Company's exigencies.

Requirements

  • At least 2 years of experience as a Game Presenter or a similar role within the Live Casino studio.
  • Experience as Surveillance Officer or working with CCTV tools would be considered an asset.
  • Excellent knowledge of Game Rules.
  • Attention to detail.
  • Positive attitude.
  • Good level of English.
  • Problem-solving and quick-thinking skills.
  • Ability to perform effectively in a high-pressure and demanding work environment.
  • Ability to coordinate and communicate with external partners and service providers

What's in it for you?

  • Competitive salary
  • Monthly Performance Bonus
  • €400 annual Wellness Allowance
  • Night shift Allowance
  • €70 Transportation Allowance
  • Daily Free lunch
  • Life Insurance (2x annual salary)
  • Private Medical Insurance (from the 1st day)
  • Access to an in-house gym
  • Social events and parties
  • Lunch and fruit provided at the office/studio
  • Local discounts and more.


  • Mato Grosso, Brasil Eeze Tempo inteiro

    **Responsibilities** - Detects any procedural errors or suspicious activity and enforces all policies and procedures. - Monitors tables and card rooms continually to ensure adherence to gaming regulations and procedures. - Operates surveillance equipment to ensure accurate video documentation. - Evaluate Studio personnel performance. - Co-ordinate...


  • Mato Grosso, Brasil Job Solutions Tempo inteiro

    **About Us** We are a growing global company based in Malta, with a commitment to providing excellent financial solutions and services. We are looking for a motivated and detail-oriented individual to join our team as a Back Office and Customer Support Officer. This is a fantastic opportunity to work in a dynamic environment with a dedicated team, where...


  • Mato Grosso, Brasil Job Solutions Tempo inteiro

    **About Us** We are a growing global company based in Malta, with a commitment to providing excellent financial solutions and services. We are looking for a motivated and detail-oriented individual to join our team as a **Back Office and Customer Support Officer**. This is a fantastic opportunity to work in a dynamic environment with a dedicated team, where...

  • Compliance Officer

    2 semanas atrás


    Mato Grosso, Brasil Silverspin Tempo inteiro

    **Position Overview**: We are seeking a Compliance Officer to ensure adherence to all relevant legislation, policies, and procedures through comprehensive compliance monitoring and support. This role involves conducting compliance testing, providing day-to-day regulatory support, and collaborating with various teams to maintain high standards of compliance...

  • Compliance Officer

    2 semanas atrás


    Mato Grosso, Brasil Silverspin Tempo inteiro

    **Position Overview**:We are seeking a Compliance Officer to ensure adherence to all relevant legislation, policies, and procedures through comprehensive compliance monitoring and support. This role involves conducting compliance testing, providing day-to-day regulatory support, and collaborating with various teams to maintain high standards of compliance...

  • Technical Officer

    Há 2 dias


    Mato Grosso, Brasil Electro Optic Systems Pty Ltd Tempo inteiro R$40.000 - R$80.000 por ano

    Posted: 22/08/2025Closing Date: 05/09/2025Job Type: Permanent - Full TimeLocation: Mt StromloJob Category: Biotech, R&D, ScienceEOS Space Systems provides solution-driven products and services in the defence, government, and commercial sectors. Specialising in advanced high energy laser and electro-optical capabilities, we offer space object tracking,...

  • Service Manager

    1 semana atrás


    Mato Grosso, Brasil Eeze Tempo inteiro

    **RESPONSIBILITIES** - Ensure that studio/service room/card room staff are knowledgeable and aligned with the Company Policies and Procedures. - Collates and prepare monthly reports (GPs performance, table incidents, etc.) - Update and maintain table rotation so shift is adequately staffed. - Update and monitor GP/Shuffler/SSO/FOO schedule during the...

  • Floor Operations Officer

    2 semanas atrás


    Mato Grosso, Brasil Eeze Tempo inteiro

    The Floor Operations Officer is responsible for overseeing the daily operations on the casino floor, ensuring smooth gameplay, compliance with operational procedures, and maintaining a high standard of service. This role requires strong attention to detail, quick decision-making skills, and the ability to handle escalations efficiently. The Floor Operations...


  • Mato Grosso, Brasil Alpha Talent Solutions Tempo inteiro

    We're looking for a dedicated Product Compliance Officer to ensure our products meet the highest regulatory standards. If you're passionate about compliance and quality assurance in the gaming industry, this role is for you! **Responsibilities**: - Oversee and execute the annual certification roadmap for both in-house (CORE) and Masters Partner games. -...

  • Legal & Compliance Officer

    1 semana atrás


    Mato Grosso, Brasil Traffic Streamer Ltd. Tempo inteiro

    As a Legal & Compliance Officer, you will be responsible for providing comprehensive legal and compliance support and guidance, ensuring compliance with corporate law, governance and any applicable laws and regulations while mitigating legal risks. **Responsibilities**: - Assist with corporate compliance needs of the company (ongoing corporate...