Operations Manager

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.

Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.

**A Hybrid working model**

Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 50% of the time for most people. Please speak to the Talent Acquisition team to find out more information.

**What does a Operations Manager at Hogarth?**

A person in the role of Operations Manager at Hogarth will be responsible for the management, control, and strategy of Digital operations, playing a crucial role in the team's success and activity execution. They will serve as a reference for defining processes and providing data analyses. This individual will excel in teamwork, possess a strategic vision for the sector, analytical abilities, propose new ideas, and inspire the team through feedback, quality, and a continuous pursuit of improvement.

**Requirements**:

- Knowledge Management.
- Business Process Management Methodologies.
- Adobe Creative Suite.
- Administrative concepts and practices.
- Microsoft Office tools.
- English: Advanced (being able to write, read and communicate).
- Complete Higher Course + Desirable Post Graduation.
- Reports construction and analysis.

**Activities**:

- Review and create efficient and realistic work processes using process techniques, automations, and personnel management.
- Conduct operational interviews with departments to design workflows and identify friction points between processes.
- Disseminate agile management practices at the business and project levels.
- Ensure that employees have access to all physical, software, and hardware resources to perform their activities through clear and well-defined rules.
- Coordinate activities related to the infrastructure and support that are necessary to the proper operation of the offices.
- Manage external relationships, such as agreements with partners and suppliers related to operations.
- Create, manage, and enhance indicators for monitoring and tracking services and production.
- Conduct update studies, develop strategic analyses, and identify investment needs.
- Research and implement new management tools, analyzing project profitability based on hour allocation.
- Collaborate with the Data Analytics team to model, implement, and sustain the company's managerial information.
- Analyze management reports and other sources of information with the goal of continuously improving processes.
- Research and implement new management tools, performing profitability analyses of projects according to the allocation of hours.
- Ensure that the company acts in accordance with the current legislation and with established compliance rules.
- Establish work processes and provide objective/specific templates and trainings.
- Map all existing administrative and operational processes of the company. Establish work processes and provide objective/specific templates and trainings.

This role encompasses a diverse set of responsibilities, ranging from process optimization to strategic analysis and external relationship management.

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**Diversity & Inclusion**

Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.

**Data**: