Process Improvement Specialist

Overview:
Leveraging deep integrations into retailers’ point-of-sale systems, InComm is revolutionizing the commerce experience through innovative payments technology. InComm leverages end to end solutions to bring branded activatable products to retailers both in store and digitally. Our process includes everything from card printing, inventory management and forecast analytics, to the development and integration of activation technology in point of sale machines world-wide. From there we leverage our backend platform as a service technology to drive product activation to the tune of several thousand card activations every second. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers.

We work closely with the leading retailers across Latin America to serve a broad range of consumer needs with our technology solutions, from telecommunications to gaming. Because of our dedication in providing Latin American consumers with the most innovative technology solutions, InComm has been consistently recognized for creating best practices and demonstrating precise execution across the region.

More than half of Brazil’s population is cash-preferred, which makes products like prepaid cards more than a luxury. They are a necessity. For many products, like streaming and gaming services, prepaid cards are the only way to give access to these consumers.

Inside InComm from InComm on Vimeo.

About This Opportunity:
Todo is a Fintech in the segment of Gift Cards. Our growing team seeks to have a relevant impact on the largest retailers in the country. Our products are used by hundreds of thousands of users every day.

This position is aimed at improving Todo's internal processes, standardizing management routines with our areas and managing important indicators for our business. Our main goal is to improve 5% to 10% the efficiency in each Todo’s department year by year, helping our entire company to grow continuously.

**Responsibilities**:

- Map, and optimize Todo's key internal processes in Todo’s department
- Standardize routines of our departments, aiming at efficiency and productivity
- Develop and conduct monthly presentations with Todo’s managers
- Break down the company's general goals into the area's goals
- Generate and monitor area key performance indicators (KPIs)
- Help the department manager to negotiate goals with Todo’s managers
- Conduct strategic projects that aim to improve the result of KPIs below the target, such as marketing and sales KPIs and retailers’ performance KPIs
- Generate indicators demanded by managers
- Help the department manager in the calculation of the results of the department indicators and variable commissions
- Prepare presentations for the upper management containing the results of the departments in their KPIs

Qualifications:

- Graduated in Administration or Production Engineering
- Previous experience with process mapping and optimization
- Advanced Excel
- Intermediate Power Point
- Intermediate or Advanced English
- Data driven profile
- InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law._
- **This position is eligible for the Employee Referral Bonus Program