Training Program Manager

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. We have several global offices including Sao Paulo, Los Angeles, New York, Austin, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

The global Monetization Integrity team ensures TikTok users have a safe experience while viewing advertisements. They work closely with advertisers to create ad policies, manage content review processes, and more. The team is critical in assuring a joyful and creative ads experience for the community.
- Build, execute, measure, and improve/simplify different programs, including onboarding and leadership development.
- Develop strategies and processes to ensure effective delivery of global training programs leadership development
- Contribute to reporting on training activities and analyze data to drive results and learning effectiveness.
- Create and manage the communication strategy for promoting and highlighting key training processes and activities across the network.
- Partner with your internal peers and stakeholders to develop standardization, where applicable, across multiple other existing programs and training initiatives
- Create innovative training solutions that are utilized in multiple geographies and languages.
- Analyze and solve business problems with focus on understanding root causes and driving forward-looking opportunities
- Work strategically with broad group of stakeholders inside Monetization Integrity organization and beyond to capture interdependencies development opportunities and optimization of existing training programs
- Drive adherence to standardized processes and industry best practices learning solutions as well as getting feedback from the operational teams on areas of opportunity for improvement.

Education and Experience
- BA/BS in Human Resource Management, Education, Business Administration or relevant Fields (relevant experience beyond the 7-year requirement will also be considered in lieu of a college degree). Master’s in Adult learning preferred.
- Proven at least 5 years of working experience as Learning Program Manager, L&D Consultant, Learning Portfolio Manager or Instructional Design
- Experience building, interpreting, and communicating performance metrics to multiple organizational levels
- Proven ability to build, execute, manage, and improve programs and projects
- Understanding of industry learning trends and best practices, adult learning theory, and instructional design principles
- Ability to deal with ambiguity, limited data, excellence at prioritising, managing, and completing projects with tight deadlines
- Experience working with cross-functional teams in a global environment
- Proven ability to influence others without having positional authority
- Ability to adapt well to fast-paced environments with quickly changing circumstances, direction, and strategy.
- Technical aptitude to be able to quickly learn new technologies and develop various learning solutions.
- Experience developing training in a variety of delivery modalities (virtual, hands-on/experiential, instructor led, remote classroom, synchronous/asynchronous) for a variety of audiences
- Familiarity and/or experience with program management tools, learning management systems, instructional design tools, including Adobe Creative Suite, Captivate Suite/Storyline

**Additional Qualifications / Skills**:

- Project Management Professional Certification is an advantage.
- Proven ability to partner and collaborate with others at all levels within the organization, including senior leaders, managers, employees, and external resources.
- Excellent facilitation and presentation skills including classroom and virtual delivery
- Familiar with adult learning methodologies
- Strong organizational and project management skills.
- Ability to develop a vision and strategy while working in a collaborative manner.
- Excellent verbal and written communication skills.
- Ability to design practical learning solutions.
- Ability to communicate with employees at all levels of the organization.
- Excellent interpersonal skills.
- Good understanding of instructional design methodologies

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.