Commercial Planning and Performance Manager

Company Overview:
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

LI-Hybrid

Team Overview:
We are looking for a Planning and Performance Manager who will be responsible for driving strategic planning, performance measurement, and operational excellence within your area of responsibility. You will lead the development and execution of data-driven plans that align with business objectives, ensuring continuous improvement and sustainable growth. Your role involves close collaboration with cross-functional teams and senior stakeholders to translate complex data into actionable insights and impactful business decisions.

Role Responsibilities:

- Lead the planning process, including forecasting, goal-setting, and resource allocation, to support business growth and operational efficiency.
- Develop and monitor key performance indicators (KPIs) to measure progress against strategic objectives and operational targets.
- Analyze business performance data to identify trends, risks, and opportunities, providing actionable recommendations to stakeholders.
- Collaborate with cross-functional teams (operations, finance, product, etc.) to align planning and performance strategies across the organization.
- Drive initiatives for continuous improvement in operational processes and performance management.
- Prepare and present reports and dashboards for senior leadership, ensuring clear communication of performance insights.
- Support capability-building efforts to foster a data-driven culture within teams and stakeholders.
- Manage multiple stakeholders, balancing competing priorities in a dynamic and fast-paced environment.

Role Qualifications:

- Bachelor’s degree in Business Administration, Economics, Engineering, Statistics, or related fields.
- 6+ years of experience in planning, performance management, operations, or analytics roles.
- Strong analytical skills with proficiency in Excel and experience with data analysis tools such as SQL, BI platforms, or similar.
- Excellent communication and stakeholder management skills, with the ability to influence decision-making.
- Proven ability to work under pressure and manage ambiguity in fast-moving environments.
- Advanced English proficiency, both written and verbal.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**Diversity & Inclusion**

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, a