IT Support Technician

1 dia atrás

Palhoca, Brasil GSB Tempo inteiro

**Partner Responsibility - Detailed**

(i) **Tech Bar, Dedicated, Hypercare & Cluster Sites**

1. perform the activities in Tech Bar, Dedicated, Hypercare and Cluster

Sites;
a. provide hardware and software support, including troubleshooting,

for supported devices (being devices on HCL/Customers approved

list). In respect of hardware issues, this includes identifying the

defective component(s) in the device and coordinating with the OEM

for warranty replacement;
c. provide a loaner device to End User where the assigned device has

failed and is not workable. The Partner shall co-ordinate with OEMs

for part replacement or hardware replacement to the failed device;
d. communicate with the End User once the device is repaired and is

ready for reassignment to the End User. The Partner will collect the

loaner device from the End User and update the CMDB;
e. troubleshoot issues around configuration and performance to

Resolve Incidents, Service Requests and Problems;
f. coordinate with the IT Service Desk and all other necessary resolver

groups and Third-Party providers’ resolver groups to manage all

onsite Incidents and Service Requests to Resolution and Closure;
g. visit an End User desk to resolve the issue reported;
h. schedule a visit for Cluster Sites and resolve incidents and service

requests at those sites as required;
i. resolve the ticket post receiving confirmation from End User;
j. Provide escorting of third-party vendors as required by business;
k. provide reasonable commercial efforts support for scheduled after

business hour support. The Partner shall also provide the rate card

which HCL can avail and request for additional resource for after

business hour support;
l. visit the HCL/Customers BCP DR Site every quarter and perform a

health check for the devices. HCL shall provide the policy, procedure

during Transition;
m. dispose devices with Third Party disposal company as per agreed

standards with the HCL/Customer;
n. update and maintain accuracy of CMDB;
o. provide desk-side orientation training, not to exceed thirty (30)

minutes per End User

**Service Asset Management**

Asset Management controls all assets owned by the organization throughout their life cycle

and maintains accurate information about them in the HCL/Customer CMDB (Configuration

Management Data Base). The aspects of asset control include inventory, contractual

(licensing, maintenance), ownership, location, relationship between assets and information

on how these assets have been configured. Partner shall support Asset Management

requirements.

(y) As part of Service Asset Management, Partner shall perform activities to ensure

that the CMDB is as accurate as possible. These will include comparing the list

of CI/Assets in the CMDB to other relevant data sources (eg Active Directory,

Partner deployed tools) to identify discrepancies, random sample physical audits

and other relevant procedures like confirming the details when a user calls the

Service Desk.

Location: Criciuma - Avenida Centenário 7405, Criciuma, Brazil

Tipo de vaga: Efetivo CLT

Horário de trabalho:

- Turno de 8 horas

  • IT Support Technician

    2 semanas atrás

    Palhoca, Brasil GSB Tempo inteiro

    **Partner Responsibility - Detailed** (i) **Tech Bar, Dedicated, Hypercare & Cluster Sites** 1. perform the activities in Tech Bar, Dedicated, Hypercare and Cluster Sites; a. provide hardware and software support, including troubleshooting, for supported devices (being devices on HCL/Customers approved list). In respect of hardware issues, this includes...

  • Técnico de Operações e Serviço Presencial

    1 semana atrás

    Palhoca, Brasil Central IT Tempo inteiro

    A Central IT tem como propósito, “Empoderar Pessoas e Impactar Negócios”, e isso diz muito sobre quem somos. O que você acha de trabalhar em uma empresa focada em promover a inovação, atuando com um time dinâmico e dedicado, que valoriza o seu conhecimento para te ajudar a crescer? Se isso é o que faz os seus olhos brilharem, chegou o seu...

  • Head of It

    1 dia atrás

    Palhoca, Brasil Statkraft Tempo inteiro

    Descrição da empresa Statkraft is a leading company in hydropower internationally and Europe’s largest generator of renewable energy. The Group produces hydropower, wind power, solar power, gas-fired power and supplies district heating. Renew the way the world is powered. Statkraft has been making clean energy possible for over a century. That’s what...

  • Support Analyst

    1 semana atrás

    Palhoca, Brasil Right Stakes Tempo inteiro

    Are you ready to be part of a dynamic team that's committed to delivering exceptional customer support and solving complex technical challenges? Join us at Right Stakes as a Support Analyst, and be a crucial part of our mission to provide top-notch service and exceed customer expectations. About Us: We're a European company on a mission to transform...

  • IT Support

    Há 2 dias

    Palhoca, Brasil Quattris Global Ltd Tempo inteiro

    **SOW**: Remote Hands Required / Circuit Testing **Tech must be fluent in English.** **Job Types**: Part-time, Temporary **Salary**: R$25.00 - R$35.00 per hour Application Question(s): - Do you have a console cable?

  • Engineering Intern

    1 dia atrás

    Palhoca, Brasil PackIOT Tempo inteiro

    We are looking for an Engineering Intern to coordinate and work in PackIOT Support Area, supporting customers around the world in the transition to Industry 4.0, helping them to: resolve issues with our products or services, providing them with additional information about our products, direct them to valuable resources and training material. **Who you...

  • Senior Application Support Analyst

    2 semanas atrás

    Palhoca, Brasil McFadyen Digital Tempo inteiro

    Company Description McFadyen Digital is the leading advisor and implementer of eCommerce Marketplace solutions. During 15 years of implementing marketplaces, we’ve built dozens of platforms that cumulatively generate billions of dollars of the gross merchandise value (GMV). We’re honored to have supported 10% of the Fortune 500 with their digital...

  • Senior Support Manager

    Há 7 dias

    Palhoca, Brasil McFadyen Digital Tempo inteiro

    Company Description McFadyen Digital is a global Digital Commerce Agency with a 30-year history of innovation for more than 250 of the world’s top brands. We deliver digital commerce, marketplace, digital marketing, and user experience services from our offices in North America, South America, and India. Across all practices, we help our clients reach...

  • Senior Production Support Manager

    22 minutos atrás

    Palhoca, Brasil McFadyen Digital Tempo inteiro

    Company Description McFadyen Digital is a global Digital Commerce Agency with a 30-year history of innovation for more than 250 of the world’s top brands. We deliver digital commerce, marketplace, digital marketing, and user experience services from our offices in North America, South America, and India. Across all practices, we help our clients reach...

  • Técnico de Suporte N1

    Há 18 horas

    Palhoca, Brasil 3AM IT Services Tempo inteiro

    Desde 2011 a 3AM IT Services, empresa de capital 100% nacional, vem se consolidando no mercado como uma empresa especializada em soluções de TI - com um portfólio de serviços que abrange field support, alocação de profissionais, cabling, projetos de rollout, inventário e moving. Indo além da tecnologia, queremos entregar com agilidade e especialidade...