Care Technical Customer Advocate

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

**Network Infrastructure**
**The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.**

**An exciting opportunity to work in the ever-changing Telecommunication Industry. As a member of the Customer Technical Support team, for our Network Infrastructure Business Group, you will be a part of a team whose objectives are to manage our customers during the delivery of Care services. You will join a team with a diverse environment filled with challenges, autonomy and collaboration.**

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

**What you will learn and contribute to**

**We are looking for a committed and zealous person to support our IP customers.**Are you passionate about solving problems?
As part of our team, you will:

- Identify business opportunities to increase revenue
- Be a single point of contact for major deployment issues
- Facilitate resolution of key technical issues working with partner support teams
- Identify and communication product warnings and recommendation of next software loads and hardware systems
- Communicate to internal teams on behalf of customer concerns
- Full understanding of customer network to be proactive on network transformation recommendations
- Assist customer in understanding future direction
- Provide technical bridge from deployment to maintenance by awareness, communication and training (CTS and TAC)
- Understand customer operations, structure and processes

**Your skills and experience**

You have:

- **Bachelor Telecommunication Engineering and 5 years experience.**:

- **Strong Knowledge and experience of IP/MPLS Networks specifically with Nokia products (i.e. 7750)**:

- **Experience operating large IP MPLS Network**:

- **Ability to document technical issues in Portuguese and English**:

- **Strong communications skills.**:

- **High Level of English (read and speak)**:

- **Managerial skills**

It would be nice if you also had:

- **Knowledge of Optical Networks & FN Networks.**:

- **IP certifications**

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.