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Client Success Manager, Business Messaging
3 semanas atrás
**Client Success Manager, Business Messaging Responsibilities**:
- Develops a comprehensive understanding of customer's business needs and strategies and offers solutions using our business messaging platform.
- Influences for impact and acts as a trusted advisor to help the client transform their business.
- Guides strategy, planning, and implementation of use cases to deliver against the client’s key performance indicators, ensuring a high level of adoption of our platform.
- Identifies optimization opportunities for improving performance.
- Delivers trainings and builds global playbooks/guides for clients regarding best practices around product implementation and solutions success.
- Drives product and feature adoption and provides ongoing education to partners (existing and prospects) about new and existing features.
- Actively seeks customer feedback (both formal and informal) regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction.
- Serves as an internal expert in connecting teams to product, solutions engineering and operational solutions to guide clients, partners and prospects to overcome technical and business challenges.
**Minimum Qualifications**:
- 7+ years experience in customer success, account management, consulting, strategic partnerships and pre-sales roles at a software/SaaS/CPaaS company.
- Experience in preparing and delivering presentations targeted to a senior audience.
- Experience with translating complexity into simple and intuitive actions plans, explaining technical solutions, establishing goals, developing opportunities, and generally improving the customer experience.
- Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement.
- Experience in adapting to a changing product and responding strategically to client needs.
- Experience meeting multiple objectives in an entrepreneurial environment with little supervision.
- Fluent English and Portuguese.
- BA/BS degree
**Preferred Qualifications**:
- Up to date on the trends and market leading companies in business messaging.
- Experience in channel sales organizations (partner handles selling motion) within an enterprise SaaS or CPaaS business.
- Experience working with APIs and Cloud Solutions.
- Vertical/industry experience in the financial services, retail/ecommerce, or telecom sectors.
