Sales Support Associate

Há 2 dias

Rio de Janeiro, Brasil Equinix Tempo inteiro

**Who We Are**

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 78 consecutive quarters of growth. Our innovative portfolio of high-performance products and services has created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 31 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**What you will be doing**
- Pre-Sales Administration and Transactions Coordination
- Coordinates all pre-sales activity for small
- medium-sized customers
- Collects complete and correct data upfront
- Validate data for accuracy
- Keeps systems up-to-date with customer information and legal documents
- Manages cases according to regional Case Guidelines
- Oversees quote approval process
- Assists with New Customer set up
- Handles escalation between Sales Support and other internal groups
- Operates in the optimized case load range
- Works on small projects in addition to an everyday role

**Customer Engagement**
- Follows up with customer on required documents and missing information
- Ensures Customer PO compliance
- Follows up on orders
- Assists with gathering preliminary QBR info

**Complex Deal Support**
- Project manages single country, large, complex deals
- Manages all changes and keeps the quote and documents up to date
- Engages cross-functional teams to coordinate requirements against deadlines

**Data Integrity**
- Handles Internal Service Tickets to resolve Credit and Billing issues
- Executes Data corrections in Siebel based the on fallout report
- Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines

**Process and Policy adoption and reinforcement**
- Trains Sales reps on new tools, processes, and policies
- Delivers refresher training to address knowledge gaps
- Communicates process improvements and enhancements to Sales Team

**What you should have**
- Experience preferred
- Bachelor's degree preferred

**Why Equinix**

Equinix is an equal-opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

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