After Sales Training Manager

Há 4 dias

Sao Paulo, Brasil Porsche Brasil Tempo inteiro

**Tasks**:
The Training Manager will be responsible for developing technical & non-technical qualification programs for After Sales. His/her goal is to manage qualification KPIs and matrix, being responsible for conducting training sessions for new products launch events and developing PBR Training Center activities and managing training assets.

**Tasks**

**Main Responsibilities**

**Technical Training**
- Maintain required level of technical expertise by participating in PAG training for trainers
- Perform Technical Training to Dealer Technicians
- Manage / supervise ILT (Instructor Lead Training)
- Technical Training to Service Advisors
- Overall responsibility for achieving technical training targets and KPIs

**Training Management**
- Analysis of knowledge level of technicians and service advisors at dealer level, identification of training needs and set up / agreement of short/mid/long term training plans per person
- Organization of annual training plan (budget, venue, invitation, participants checking) and reporting
- Management of technical training budget
- Maintain AS staffs' training history and results
- Plan / maintain availability of training facility and required training vehicles
- Develop / source training material (literature, systems, etc.) incl. procurement and maintenance
- Attendance of PAG Train the Trainer seminars and International Training Conference

**AS Personnel Qualification**
- ZPT (Certified Porsche Technician) program management: Target/ Training/ Test/ Certificate
- PGCS for Service Advisors: Technical area
- Web based training (WBT): Learning Path managment for all affected AS personnel
- High Voltage Qualification Management

**PPN Support**
- Management of PPN users and certificates of After Sales personnel
- Support & resolve functional PPN problems (operational topics)
- PIWIS Tester (PT2G) Hardware, Software & annual fee management: pay to PAG, charge to dealer

**Documents / Information Translation & Proof Reading**
- Drivers Manual Proof reading / Brazilian version printing & supply to VPC
- PPN Translation support & proof reading: to PAG and Agency
- Training material, WBT & Theory Test questionnaire translation, proof reading
- Service information proof reading

**Qualifications**:
**Qualifications**

**Education**
- Bachelor’s Degree in Engineering (Mechanical/Automotive )
- Automotive Technical Training, Training Organization, High Voltage Expert (HVE)

**Experience**
- 5 years working experience in Technical Training related fields
- Sound knowledge and proven experience in the Automotive Industry (Manufacture Industry knowledge is desirable)

**Competencies and skills**:

- Solid analytical capacity
- Capable of working in a structured way, paying attention to organization and documentation
- Clear and confident communications skills, both verbal and written. Ability to do public presentations
- Strong “car culture” and automotive knowledge
- Fluency in English language is required

**Contact**:

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