Head of Customer Engagement

Há 3 dias


Sao Paulo, Brasil MetaMap Tempo inteiro

**Key Responsibilities**
- Provide Leadership with key metrics, forecasts and insights for post sales performance that drive critical business decisions
- Centralize and analyze all data for customers. Create data-driven metric dashboards for Sales and Customer Success from initial onboarding and adoption to renewal
- Conduct in-depth analysis of the business and develop a deep understanding of the key value drivers to identify growth opportunities
- Monitor, assess, and report on risk and other trends related to customer health
- Use risk and opportunity insights to set market/account strategy
- Drive cross-functional definition and prioritization of CS policies, operational processes and strategic playbook
- Own the training of CS processes and action plans for all customer facing teams to reduce friction in workflow and ensure successful customer handoffs between teams
- Collaborate with cross-functional leaders to ensure alignment to deliver customer first outcomes
- Partnership with Sales to drive evolution and enhancement of sales systems and processes. Partner with central operations team to identify opportunities to improve sales productivity
- Maintain and configure CS tools for business processes and objectives (mainly Gainsight, Matini and Salesforce)

**Requirements**:

- 5+ years of experience in Customer Success, Sales Strategy or/and Sales Operations. Also interesting is a background in Program Management, Finance, Consulting, Corporate Strategy
- 2+ years of experience in data science, analytics, and statistical modeling or relevant area. Experience with customer health data and Salesforce will be a huge plus
- Demonstrated ability and experience in business process design and improvement initiatives, automation of operational tasks, and prioritization of time for high business impact activities
- Experience in planning, organizing, delivering business reviews, business improvements, performance scorecards, KPIs.
- Ability to manage multiple concurrent projects and drive initiatives in a cross-functional environment. Ability to adjust on the fly to new demands with a sense of urgency.
- Subject matter expertise in CS tools including Gainsight, Salesforce, G-Suite, and other SaaS tools.
- Proficiency in SQL required
- Spanish is strongly desired


  • Head of Customer Success

    2 semanas atrás


    Sao Paulo, Brasil Sinch Tempo inteiro

    We are Sinch. The world’s number one in mobile engagement, helping amazing companies communicate with customers. And whether you know us or not, you’ve definitely used our tech. From the life-changing to the time-saving, we’re helping over 3,000 businesses to interact with people like never before. We reach every phone on the planet so imagine the...


  • Sao Paulo, Brasil Pay Retailers Tempo inteiro

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....

  • Engagement Manager

    Há 5 dias


    Sao Paulo, Brasil Salesforce Tempo inteiro

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Sao Paulo, Brasil SAP Tempo inteiro

    **We help the world run better** **Summary** As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is a shared services organization dedicated to managing service delivery at scale for high-volume, low-touch, private cloud customers. Because we are at the heart of the SAP strategy, our business unit is growing rapidly....

  • Head of technology

    Há 3 horas


    SAO PAULO, Brasil iHunters Tempo inteiro

    iHunters is partnering with a global leader in the iGaming industry. The company operates at the intersection of technology, entertainment, and data, delivering best-in-class digital experiences in a highly dynamic and regulated environment. As part of its strategic expansion in Brazil, we are seeking a highly experienced Head of Technology to lead and...

  • Head of Product

    Há 3 dias


    Sao Paulo, Brasil Swile Tempo inteiro

    **Head of Product, Flex Benefits** Swile is looking for a dynamic and innovative person to lead our product management team, initially focusing on the Brazilian market and merging all products developed in Brazil into our Global Flex Benefits platform. As the Head of Product at Swile, you will drive product development and change, considering legal...

  • Engagement Manager

    1 semana atrás


    Sao Paulo, Brasil Salesforce Tempo inteiro

    **Job Category **:Customer Success Group **Job Details**: The **Engagement Manager (EM) **plays the critical role for setting customers up for Success by shaping the **Pre Sales engagements **, leading the development of client-specific implementation proposals, Statement of Work (SOW), staffing plans, engaging with SMEs (Subject Matter Experts) across the...


  • São Paulo, São Paulo, Brasil RELX Tempo inteiro R$104.000 - R$208.000 por ano

    About The BusinessLexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult...

  • Head of Customer Success

    2 semanas atrás


    São Paulo, São Paulo, Brasil Clara Tempo inteiro R$120.000 - R$240.000 por ano

    Ready to accelerate your career?Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B...

  • Head of Customer Success

    4 semanas atrás


    São Paulo, Brasil Clara Tempo inteiro

    OverviewTalent Acquisition Associate @ Clara | Data & Tech Recruiter Specialist | English C2 Level Ready to accelerate your career? Clara is the fastest-growing company in Latin America. We\'ve built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and...