Client Team Leader

1 semana atrás

Palhoca, Brasil Influx. Inc Tempo inteiro

Influx is a high-growth startup offering a scalable, elastic, and turnkey customer support solution for tech companies and eCommerce brands from all over the world.

We’re looking for a detail-oriented and thoughtful person to lead our Customer Support team. Your team will be tasked with answering customer questions for a range of companies, and you’ll need to be able to think on your feet and communicate clearly & effectively with the clients.

**What we’re offering**:

- Join a high-growth startup, full of possibilities to grow professionally
- Professional and motivated colleagues from around the globe
- Fair and open culture
- Work from home arrangement
- Work with clients in the USA, EU and elsewhere

** What We’re Looking for**:

- +1 years of experience in leading a team
- Fluency in English and Spanish communication skills (verbal and written)
- Strong problem-solving skills
- Prior experience serving clients in a B2B environment
- A full functioning Notebook/Laptop
- Reliable internet

**Duties**:

- Communicate with and understand the clients and their expectations
- Lead and manage your team to fulfil client's expectations
- Create effective high-quality training materials
- Form effective plans and roadmaps to ensure the team delivers results consistently
- Forecasting and planning in anticipation of the client’s needs.
- Contribute to a high-performance and friendly workplace culture

** Drive results collaboratively by working with various stakeholders**

We look forward to hearing from you : )

**Experience**:

- leadership (required)

**Language**:

- English (required)
- Spanish (required)
Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

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