Strategic Account Manager

**Who We Are**

**Our Zadarian Culture**

All Zadarians are finding their edge by living and breathing our core values; All Belonging, Accountable together, Exceptionally focused, Flexible, Trailbreaking, and Zealous.

We believe that good things happen to people and business in a culture of choice. Where diverse and individual needs, wants and wishes are respected and rewarded — where the possibilities are limitless. Here you can, breakout and breakthrough to do your best work.

**What Diversity, Equity & Inclusion Mean to Us**

We believe in the power of Diversity, Equity, and Inclusion (DEI). Members of our distributed team come from different geographies and cultural backgrounds and we serve a diverse population. Our commitment to DEI helps us design better products and services, and serve our employees, customers, and partners. Our commitment to Diversity, Equity and Inclusion is critical to our vision and to our impact, and helps us boost our perspective, creativity, and growth.

**Your Team & Role**

The Strategic Account Manager plays a pivotal role in maintaining and expanding our Managed Service Provider (MSP) customer base through customer growth and new business. Responsible for building and maintaining strong relationships with key clients, driving customer satisfaction, and achieving business growth targets. This role requires exceptional communication skills, strategic thinking, and the ability to collaborate cross-functionally to ensure the success of our customers and the overall business.

**Your day to day**:
- ** Existing Accounts**:

- Achieve quarterly quotas by expanding existing partners.
- Build and maintain strong relationships with key customers, serving as their primary point of contact for all their business needs
- Manage existing customer accounts by ensuring that customers remain satisfied with company products and keep them informed of new products and services.
- Manage customer contracts, ensuring compliance and contractual obligations.
- Develop and execute strategic account plans to drive customer satisfaction, retention, and growth.
- Understand customer / partner objectives and goals, and proactively identify opportunities to enhance their business through our products and services.
- Conduct regular business reviews with clients to assess their satisfaction, address any concerns, and identify opportunities for upselling or cross-selling.
- ** New Accounts**:

- Achieve quarterly quotes via direct prospecting, in conjunction with the Business Development team to win new logos.
- Develop and deliver professional sales proposals to potential customers/partners to purchase our products and services.
- Collaborate with internal teams, such as Marketing, Alliances, and Solution Architects, etc.
- Monitor market trends and competitor activities to identify potential threats or opportunities and develop strategies to flank the competition.
- Stay up-to-date with industry news, developments, and best practices to continually enhance your knowledge and expertise.
- Identify industry events to participate in to network and participate in to ultimately evangelize Zadara’s Brand.

**What you bring**:
- 5+ years of corporate sales experience.
- Formal sales training, ideally a recognized sales methodology.
- Ability to prospect, qualify and close business, orchestrating a virtual team as needed.
- Extensive knowledge, experience, and certifications with Salesforce.
- Strong experience in technology sales, particularly to Managed Services Providers.
- Prior digital sales experience.
- Proven track record of surpassing your sales quota.
- Excellent written/verbal communication skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong problem-solving skills, with a start
- up mentality.
- Self-motivated, focused, and positive with a “hunter” attitude.
- Comfortable working in a fast-paced and dynamic environment.
- Willingness to travel to tradeshows and clients as required.

**Your education**:
- Bachelor’s Degree in Business or equivalent experience.

JR2025019