Customer Service Analyst

Tasks
1. Responsible for customer service, aiming to meet their demands within the program received;
2. Interface with the Sales, Engineering, Quality and Production areas, suggesting improvements in processes/projects, seeking improvements, optimizations and cost reductions;
3. Make daily contact with customers under their responsibility, receiving information regarding their production needs, providing information on the progress of production and delivery forecasts, negotiating possible changes;
4. Negotiate with customers delivery terms and quantities, program increase in the short, medium and long term, taking into account logístical protocols and program variations;
5. Follow up with the material planner the expected dates of arrival of raw material, analyzing critical items, requesting anticipations, when necessary;
6. Participation in daily meetings with programmers and production planners, establishing production needs, targeting critical items and determining the production sequence to meet customers' needs;
7. Plan and execute, together with the supervision, the monthly billing target per customer, defining strategies to fulfill them;
8. Carry out visits to customers periodically, analyzing needs and negotiating new quantities of products and delivery times;
9. Monitor and suggest corrective actions (internal and external), aiming at full customer satisfaction;
10. Monitor customer performance, developing action plans to improve customer x supplier relationship;
11. Prepare various reports to monitor the services, analyzing the billing potential, customer performance, among other data that allow the evaluation of performance and the increase in the efficiency of the services provided;
12. Analyze the fluctuations in customer orders (program increase and cut), checking the order backlog, analyzing the service potential and negotiating the minimum manufacturing batches;
13. Carry out, together with the commercial area, the negotiation regarding batches, product prices and order analysis;
14. Carry out follow-up with suppliers, when necessary, negotiating delivery dates according to schedule, aiming to meet production and customer service;
15. Forward to customers reports containing information on the oscillations of the order backlog, informing the items that will or will not be accepted;
16. Carry out factory visits, verifying the progress of production;
17. Control and follow-up of product replacement to customers;
18. Carry out monitoring of freight costs under the responsibility of customers, due to changes in production planning outside the previously agreed protocols;
19. Actively participate in meetings, with the ability to guide the processes, with areas involved in the logístical processes for the alignment of customer-oriented issues, in order to ensure that customer needs are met;
20. Monitoring the results, keeping records and distributing the clients' performance to the partners involved;
21. Perform other related activities.

**Qualifications**:
Complete college degree
Advanced English
Degree in business, foreing trade, logistics, inventory management or a related field preferred.
Experience in customer Service, foreign trade, inventory management, purchasing, or a related position.
Strong organizational and time management skills.
Knowledge of manufacturing processes and supply chain management.
Good communication skills, both verbal and written.
Proficiency in Microsoft Office and material management systems (SAP)
Strong analytical and problem-solving skills.

**Benefits**:
Reisekostenzulage

Zahnmedizinische Versorgung

Kantine

Mitarbeiterrabatt für Unternehmensprodukte

Kostenfreie Parkplätze

Lebensversicherung

Mitarbeiterbeteiligung

Gesundheitsangebote

About us
A Continental desenvolve tecnologias e serviços pioneiros para a mobilidade sustentável e conectada de pessoas e seus bens. Fundada em 1871, a empresa de tecnologia oferece soluções seguras, eficientes, inteligentes e acessíveis para veículos, máquinas, tráfego e transporte. Em 2020, a Continental gerou vendas de 37,7 bilhões de euros e emprega atualmente cerca de 193 mil pessoas em 58 países e mercados. Em 2021, a empresa celebra seu 150º aniversário. A área de negócios Autonomous Mobility and Safety desenvolve, produz e integra tecnologias de segurança ativas e passivas e controla a dinâmica veicular. O portfólio de produtos varia de freios eletrônicos e hidráulicos e sistemas de controle de chassis a sensores, sistemas avançados de assistência ao motorista, eletrônica e sensores do airbag, sistemas eletrônicos de suspensão a ar e sistemas de limpeza de para-brisas e faróis. A Autonomous Mobility and Safety tem grande experiência na interconectividade de componentes individuais. Como resultado, produtos e funções dos sistemas são criados em conjunto com a cadeia de resultados “SensePlanAct” (perceber, planejar, agir). Isso torna a condução mais segura e simples e abre caminho p