Partner Onboarding

**Partner Onboarding & Development Specialist (POD)** Customer Success | Sao Paulo, Brazil **Our agreement with employees** DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you'll be loved by us, our customers, and the world in which we live. **The team** Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts - in professional services, customer success management, learning and enablement, and customer support - you'll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible. **This position** The Partner Onboarding & Development Specialist (POD) supports the DocuSign Partner Ecosystem Team as our first line of contact - recruiting and onboarding partners, guiding their development, building their practice, and growing their success with DocuSign. They will work across multiple partner types, including System Integrators (SI), Independent Software Vendors (ISV), and Resellers. This position will be responsible for onboarding within the LATAM region. The Partner Onboarding & Development Specialist is part of the Partner Experience Organization that rolls up to Customer and Partner Success Operations. PODs work cross-functionally with various departments and global teams including Partner Program Operations (PPO), Legal, Global Partner Solutions (GPS), Partner Solution Architects (PSA), Partner Account Management (PAM), Partner Global Alliances, Enablement, Sales, Marketing, and more. Quarterly priorities can include improving programs and processes, the success of partners, identifying high-growth focus partners, re-engaging inactive partners, driving attendance to events and webinars, driving engagement with training and certification, and leading campaigns to increase pipeline. This is a great opportunity for someone looking to excel in a Business Development role, with lots of career opportunities to move upward into different roles depending on your skills and interests. This position is an individual contributor role reporting to the Director of Partner Programs and Experience and is designated Flex. **Responsibilities** - Recruit, onboard, and develop new partners and get them registered for the DocuSign Tiered Partner Program and guide them to appropriate resources by partner type - Conduct partner onboarding webinars, training sessions, and 1:1 calls - Serve as point of contact for partners, build trust, develop relationships internally and externally - Lead with integrity and a "Partner First" attitude - Assist with APP reviews and integration development - Help partners effectively navigate and sign contracts, including non-disclosure agreements (NDA), Master Partner Agreements (MPA), and Referral Agreements - Collaborate globally with internal and external partners to drive worldwide partner success - Be responsible for a book of business of unmanaged partners to build their practice and help achieve higher levels within the DocuSign Partner Tiered Program - Assist Partner in Discovery to ensure key requirements with product implications are understood, as needed **Basic qualifications** - BS/BA degree or equivalent experience **Preferred qualifications** - 1+ year of experience preferably in a SaaS Sales, Business Development, Customer Success, Professional Services, or Support role - Interpersonal skills, including excellent written and verbal communication - Curious, detail-oriented, and proactive - Ability to find and identify ways to build better processes and operations to support our partner experience - Management skills including leadership, autonomy, ownership, adaptability, self-motivation, highly organized, extremely detail-oriented, working well under pressure - Ability to work in a matrix, enterprise organization with multiple systems - A track record of working compassionately and collaboratively with external partners or clients - A track record of working with cross-functional teams; particularly sales, finance, legal, and