Customer Service Representative Ii

2 semanas atrás

Sao Paulo, Brasil STERIS Tempo inteiro

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

**Position Summary**:
The Customer Services Representative II is responsible for professionally and efficiently managing customer calls related to after-sales service as well as managing sales orders. Among its responsibilities are to process sales orders, obtain information about order status, check credit issues, assist customers with parts orders, issue sales invoices, and record all types of call requests in the Salesforce system.

**Duties**:
1. Act with customer requests, contracts, guarantees and bonuses, ensuring that all tasks are performed, and problems resolved promptly.
2. Accurately and efficiently record customer data in CRM / ERP.
3. Track the list of orders available in CRM System.
4. Monitor product orders, shipments of goods and freight, providing the customer with information totalized.
5. Assist the customer in issues related to the products of the orders and reinforce the use of the Intranet and STERIS website, product managers or internal reference materials. If necessary, escalate calls if more knowledge is needed.
6. Search inventory of parts, equipment and consumables for sale and warranty / bonus.
7. Confirm that the sales price and are in contact with the price policies and the necessary approvals have been collected.
8. Carry out interface with cargo carriers for shipping goods, tracking and proof of deliveries.
11. Run weekly backlog reports, orders served, credit issues and others.
12. Record complaints and requests in the Salesforce system.
13. Handle and monitor customer requests in order to ensure the return of the responsible areas.
14. Monitor opened CRM cases and work with different internal areas to ensure rapid resolution and compliance with SLAs.
15. Request customer information about the functionality of the product.
16. Research and document customer complaints in quality system and ensure that all relevant facts and data are captured.
17. Escalate issue based on the severity of the complaint.
18. Provide management support, including problem-solving.
19. Use the resources available to update or increase knowledge about products, systems, processes, procedures and corporate initiatives.
20. Other functions assigned to you.

**Duties - cont'd**:
**Education Degree**:
**Required Experience**:

- Graduation in Administration, Law, Commercial Management or related areas;
- Desirable English;
- Desirable Spanish;
- Knowledge office package;
- Knowledge in administrative services of sales and billing;
- Experience of 3 years.

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

  • Customer Service Representative

    1 semana atrás

    Sao Paulo, Brasil Bitmart Tempo inteiro

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...

  • Customer Service Representative

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$60.000 - R$80.000

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to manage customer inquiries, resolve issues and provide exceptional support.Responsibilities:Verify customer orders and confirm receipt, creation and delivery.Monitor and track order statuses, manage claim cases and returns.Communicate effectively with customers and...

  • Customer Service Representative

    Há 2 dias

    Sao Paulo, Brasil Jobs for Humanity Tempo inteiro

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • Bilingual Customer Service Representative

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$3.200

    Bilingual Customer Service Representative OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a bilingual customer service representative. This is a unique opportunity to work in a dynamic and fast-paced environment, providing exceptional service to customers while working from the comfort of your own home.

  • Customer Service Representative

    1 semana atrás

    Sao Paulo, Brasil Danfoss Tempo inteiro

    Requisition ID: 33019- Job Location(s): Guaratingueta, BRDanfoss is looking for an enthusiastic Representative Customer Service. If you are an experienced professional ready to bring forward your ideas, then Danfoss gives you the freedom to do so. The ideal profile will be responsible for answering routine questions and issues about products or services from...

  • Customer Service Representative

    Há 7 dias

    Sao Paulo, Brasil Decision Group Tempo inteiro

    **Código**: - 9553 **Título da vaga**: - Customer Service Representative (13155535) **Local**: - São Paulo, SP **Região** - Sul **Nível Profissional**: - Analista **Nível Acadêmico**: - Ensino Superior Completo **Áreas de Atuação Profissional**: - TI - Projetos**Descrição**: - Provide functional and/or technical support for...

  • Customer Service Representative

    2 semanas atrás

    Sao Paulo, Brasil Kyndryl Tempo inteiro

    538330BR**Why Kyndryl** - Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...

  • Customer Service Representative

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$60.000 - R$84.000

    Job DescriptionWe are seeking a dedicated and skilled Customer Service Representative to join our team.This role involves providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and...

  • Customer Service Representative

    Há 6 dias

    Sao Paulo, Brasil Humanity Tempo inteiro

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

  • Customer Service Representative

    1 dia atrás

    São Paulo, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$18.000 - R$25.000

    Job Title: Customer Service RepresentativeH.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world.We are committed to connecting what matters to solve some of the world's biggest adhesion challenges.Key Responsibilities:Provide exceptional customer...