Customer Service Representative Ii

Há 3 horas

Sao Paulo, Brasil STERIS Tempo inteiro

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

**Position Summary**:
The Customer Services Representative II is responsible for professionally and efficiently managing customer calls related to after-sales service as well as managing sales orders. Among its responsibilities are to process sales orders, obtain information about order status, check credit issues, assist customers with parts orders, issue sales invoices, and record all types of call requests in the Salesforce system.

**Duties**:
1. Act with customer requests, contracts, guarantees and bonuses, ensuring that all tasks are performed, and problems resolved promptly.
2. Accurately and efficiently record customer data in CRM / ERP.
3. Track the list of orders available in CRM System.
4. Monitor product orders, shipments of goods and freight, providing the customer with information totalized.
5. Assist the customer in issues related to the products of the orders and reinforce the use of the Intranet and STERIS website, product managers or internal reference materials. If necessary, escalate calls if more knowledge is needed.
6. Search inventory of parts, equipment and consumables for sale and warranty / bonus.
7. Confirm that the sales price and are in contact with the price policies and the necessary approvals have been collected.
8. Carry out interface with cargo carriers for shipping goods, tracking and proof of deliveries.
11. Run weekly backlog reports, orders served, credit issues and others.
12. Record complaints and requests in the Salesforce system.
13. Handle and monitor customer requests in order to ensure the return of the responsible areas.
14. Monitor opened CRM cases and work with different internal areas to ensure rapid resolution and compliance with SLAs.
15. Request customer information about the functionality of the product.
16. Research and document customer complaints in quality system and ensure that all relevant facts and data are captured.
17. Escalate issue based on the severity of the complaint.
18. Provide management support, including problem-solving.
19. Use the resources available to update or increase knowledge about products, systems, processes, procedures and corporate initiatives.
20. Other functions assigned to you.

**Duties - cont'd**:
**Education Degree**:
**Required Experience**:

- Graduation in Administration, Law, Commercial Management or related areas;
- Desirable English;
- Desirable Spanish;
- Knowledge office package;
- Knowledge in administrative services of sales and billing;
- Experience of 3 years.

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

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