Polyurethanes Customer Manager

**Our purpose**

Join a team that’s passionate about partnership. With careers at Dow, we take time to explore questions and talk to each other. We love to learn. Our people are driven by limitless curiosity.

We are an innovative, customer centric, inclusive, and sustainable materials science company.
- Employing 36,500 individuals
- Across 109 manufacturing sites
- In over 31 countries

Our portfolio of products and solutions include:

- Plastics: With new technology trends, our plastic additives can be experienced in many everyday items including vinyl, blow-molding bottles, film, rigid containers, PVC plastics, siding, decks and rails, foam pipes and profile formulations, window frames and high-efficiency lubricants.
- Industrial intermediates: As the product of a reaction that is beneficial when used as a precursor chemical for another product, industrial intermediates can take on many shapes and forms. Ours are used in home comfort and appliance, building and construction, adhesives and lubricants, and more.
- Coatings: Whether it’s a water-based coating or solvent-based coating, a thin film is deposited on materials to enhance specific properties such as enhanced performance, durability, aesthetics, and sustainability.

We make diversity and inclusion a priority—because sharing our perspectives and building on each other’s ideas will drive innovation. Could you imagine yourself in a place like this?

**Dow **has an opportunity as **Customer Manager in São Paulo, **with special focus on Comfort Segment into Dow Polyurethanes business. The incumbent focuses on serving and facilitating the management of medium and large accounts where business has a value-added position, mainly on Mattresses and Industrial Foam Industries. The role includes capturing, probing, and identifying sales opportunities with customers, as well overseeing orders and maintenance on customer accounts. This role also has responsibilities in the areas of assisting customers, delivery solutions and ensuring customers follow established business strategy and Polyurethane’s sales practices.

**Responsibilities and Duties**
- Manages account portfolio, prepares and implements account plans.
- Leads and coordinates customer relationships.
- Develops and executes sales/marketing plan, delivering the volume and value.
- Collects and utilizes market intelligence to shape sales/marketing plan.
- Leads/conducts negotiations, implements price changes.
- Collaborates with other function(s) stakeholders to deliver improving CX result.
- Solid knowledge on commercial tools as CRM, DSR, CMT, Smart Pricing and others.
- Delivers growth, including cross business opportunities.

**Desirable Knowledge and skills**
- Interest to develop a career in commercial area.
- Passion: Provide solutions to customer’s needs every day
- Business Acumen: exposure to customer relations management.
- Anticipate customer needs and has the ability to turn current business or opportunity into additional ‘share of wallet’ opportunities.
- Continuously focuses on cross-selling through complimentary product and service offerings.
- Teamwork: Demonstrate integrity, diversity, and actively share knowledge through mentoring globally, while maintaining an effective work-life balance.
- Ownership: Ensure that the customer experience is aligned to what is promised: no dropped calls, ownership of inquiries, and follow through to closure.
- Continuous Improvement: Continuously seek customer feedback and deliver to targets and metrics.
- Problem-solving: strong analytical thinking, applies experience, knowledge to resolve issues.
- Networking: Work as team across functions, industries and service lines.
- Decisiveness: Provide instant feedback. Embrace new challenges and learning to deliver success and deal with failure.
- Understands the customer’s needs and communicates the same internally.
- Solid interpersonal skills.
- Solid networking skills.
- Experience with Polyurethanes market

**Required Qualifications**
- Bachelor’s Degree in Engineering and Business administration or related fields.
- At least five years of experience dealing with customer relationship and business discipline scenarios.
- Willingness to travel domestically.
- Language’s proficiency: English (Advanced).
- Experience handling large accounts and contracts.

**Important Notes**
- No visa sponsorship/support is available for this position.
- We are also committed to providing reasonable accommodations if you qualify as a person with disabilities.
- Do not forget to attach your resume.

Dow Offers:

- A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefits
- On-going learning opportunities within a diverse, inclusive and rewarding work environment
- Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth
- The