Patient Support Programs Lead

2 semanas atrás

São Paulo, Brasil Johnson & Johnson Tempo inteiro

Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

We are searching for the best talent for Patient Support Programs Lead to be São Paulo - SP - Brazil.

This highly strategic position works closely with the brand's Core Value Teams to improve patient journeys, generate business insights, and drive meaningful change that positively impacts patient experiences. As a Patient Solutions leader, your focus will be on addressing patients' challenges and unmet needs, innovating within the healthcare space by developing new models and programs, bringing value for both patients and their caregivers

Key Responsibilities:

- Collaborate with senior leadership to develop and guide solutions to our patients, supporting company's goals, focusing on improving patient journeys and generating actionable business insights.
- Partnering with specific brands to develop robust work plans to address patient's needs, such as adapting existing programs, integrating new services, or crafting new programs, ensuring compliance with internal and external regulations.
- Build and maintain updated Patient Journeys tailored to our product's indications.
- Seek innovative models and standard methodologies locally, regionally, and globally to improve our support programs.
- Act as a connector between various company departments to launch benefits that cover patient's real needs.
- Lead by example and serve as a backup in the absence of the senior leadership.

**Qualifications**:
**Education**:

- Required: Bachelor’s degree in Pharmacy, Business Administration, Healthcare Management, or similar fields.

Experience and Skills:
Required:

- Prior experience in healthcare or a related industry.
- Solid understanding of processes and workflows related to implementing and managing patient support and diagnostic support programs.
- Experience in project/program management.
- Outstanding communication skills with a focus on transparency and effective message delivery.
- Familiarity with CRM tools and data analytics to generate actionable insights.
- Advanced English
- Intermediate Spanish (desirable)

Preferred:

- Experience with project planning and execution.
- Ability to lead complex projects and collaborate cross-functionally.
- Expertise in UX (User Experience) practices and innovation strategies.
- Proficiency in MS Office Suite and company-specific tools.
- Participation in forums for innovation and benchmarking.

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