Customer Experience Manager

Há 7 dias

Sao Paulo, Brasil Factorial Tempo inteiro

Hello

At Factorial we're looking for a **Customer Experience Manager - Brazilian Market **to help us take the company to the next level.
We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world.

**About us**

Factorial's an HR Software startup founded 5 years ago, we've won awards and received outstanding customer feedback since day one. It has closed over 80M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital and K Fund). Take a look and see how we started: the origin

**Our Mission**

To help small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries, it has built a super talented team of over +400 people in its headquarters in the sunny Barcelona.

**Our values**

**The Role What will I be doing?**

We are looking for a **Customer Experience Manager **for the** Brazilian Market** in the **CX** **team. **You will **report directly to the Americas' Head of Customer Experience** and will work hand in hand with the other Area Managers to execute the best customer experience and also **retention**, and **satisfaction**. We are looking for a person who wants to get involved and contribute innovative ideas that have an **impact on our business**.

**What will I be doing?**
- Achieve the goals of **support **and** account management, **such as customer satisfaction, retention and growth
- **Hiring **to make the team grow
- Ensure that the **KPIs** of your team are achieved
- Get the **feedback **of our customers into **proposals for our product team**:

- Be constantly **analyzing data** in order to **improve or change internal processes**:

- **Take care of the team** and keep people motivated

**Requirements**:

- **2+ years **of experience in a **management role **leading a team
- **Customer support **experience
- Experience in **Start ups **and **Saas**:

- Exceptional **analytical** and **problem-solving** skills
- Exceptional** interpersonal skills**:

- Excellent written and verbal communication skills in **English and Portuguese**:

- Able to work in a constantly changing environment and dynamics
- Ability to work in an** international team set up**:

- Able to manage and **prioritize **multiple responsibilities
- Based in São Paulo

**What's next after I apply?**

**Benefits**

**Perks of being part of our team**
- High growth, multicultural and friendly environment
- Language classes with Yolk Academy & Factorial Language exchange
- Free caffeine and theine
- Health plan

Want to know more about us? We #betonpeople

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