Customer Experience Expert

1 semana atrás

Sao Paulo, Brasil Worldline Tempo inteiro

**The Opportiunity**

Worldline’s Merchant Services Global Business Line is a major international player in end-to-end Commercial Acquiring, Multichannel Payment Acceptance and Payment Terminal solutions. Merchant Services’s unique combination of payment, digital and transactional expertise allows merchants to boost sales and enhance the customer experience. To contribute to the mission, the Customer Experience Expert provides a seamless customer experience at each step of the customer journey, based on portfolio knowledge and customer needs. To succeed in this function, you will establish best practices based off needs of the client, continuously work to improve the quality-of-service delivery, measure customer satisfaction and be the escalation point for the client to drive resolution within the organization.

Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life - people like you

**Day-to-Day Responsibilities**

As a member of the CEC team you will be the customer's first and foremost contact with Worldline.
- Serve as the primary point of contact to the assigned customer(s) regarding overall service delivery.
- Solving incoming requests.
- Working closely with our technical support and developers for cases that require it.
- Provide detailed reports as per an agreed schedule (or on request), including management and account performance reports.
- Mitigate and drive escalations to fruition with the help of internal teams for the assigned customer base.
- Act as main counterpart for the assigned customer _commercial_ relationship manager to help drive customer satisfaction within assigned accounts.

**Who are we looking for?**

We look for big thinkers. People who can drive positive change, step up and show what’s next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

- You are B2B client oriented and have a positive pro-active professional attitude.
- You have a technical interest and a background in support for e-commerce, banking and administration.
- You love working together in a team to come up with the perfect solution to every challenge.
- You have excellent people, project and time management skills.
- You have excellent communication skills, and you know how to make a merchant value the relationship with Worldline.
- You are very passionate about taking care of customers.
- You are used to work with Atlasian's products.
- You are comfortable talking in English, Spanish and Portuguese.
- Willing to travel.

**Qualities we are looking for**:
For this challenging function in e-payments, we are looking for a talented individual with both good analytical and technical skills:

- Minimum Bachelor-level or equivalent by work experience.
- Payments/fintech industry experience.
- 1 to 3 years working experience in a comparable role.

**Perks & Benefits**

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
- Private Medical Care
- Life insurance
- Meal and Travel reimbursement
- Attractive bonuses

  • Customer Support Expert

    Há 7 dias

    Sao Paulo, Brasil MetaMap Tempo inteiro

    We are looking for a responsible Support Expert who will help customers with API, SDK, and webhook issues. The person will try to reproduce possible bugs, escalate bugs to the engineering team, follow up on their resolution and answer clients' support questions. **Key responsibilities** - Reproduce tech issues. - Help customers with API/Webhook/SDK...

  • Enablement Lead

    1 semana atrás

    Sao Paulo, Brasil Oyster HR Tempo inteiro

    **✨ One platform, a whole world of opportunity**: Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care...

  • Analista de Customer Experience

    2 semanas atrás

    Sao Paulo, Brasil apirh Tempo inteiro

    **Principais responsabilidades**: Acompanhar o engajamento dos clientes durante sua jornada e sugerir ações de melhoria; Acompanhar em conjunto com o time de atendimento as informações que impactam na jornada do clientes, bem como aplicar pesquisas que auxiliam no diagnostico; Participar do comitê de Customer Experience; Fazer a interface com os times...

  • Customer Experience Assistant I

    Há 7 horas

    Sao Paulo, Brasil RecargaPay Tempo inteiro

    RecargaPay, the payments app for all Brazilians, is seeking a friendly and motivated Customer Experience Assistant I to join our team. At RecargaPay, we strive to empower individuals and small businesses to take control of their financial lives. Our mission is to democratize mobile payments and financial services in Brazil with convenience, security, and...

  • Analista de Customer Experience

    2 semanas atrás

    Sao Paulo, Brasil G4 Educação Tempo inteiro

    Procuramos um(a) Analista de Customer Experience para atuar em toda a jornada dos nossos alunos, estruturando e realizando as comunicações necessárias, estabelecendo um relacionamento de valor e contribuindo para o sucesso de nossos clientes. **Responsabilidades e atribuições** - Construir relações de confiança e entrega de valor para nossos...

  • Comercial Customer Experience

    1 semana atrás

    Sao Paulo, Brasil Global Empregos Tempo inteiro

    Experiência com vendas, relacionamento com cliente, controle analítico. Conhecimento do mercado financeiro. Conhecimento em Customer Experience; Superior cursando em administração, comércio exterior, economia ou afins. Residir em Jundiaí ou região. GLOBAL.JDI GLOBAL.PAT Tipo de vaga: Tempo integral, Efetivo CLT Salário: R$2.500,00...

  • Customer Care Improvement Expert

    2 semanas atrás

    Sao Paulo, Brasil Dow Tempo inteiro

    **Our purpose** Join a team that’s passionate about partnership. With careers at Dow, we take time to explore questions and talk to each other. We love to learn. Our people are driven by limitless curiosity. We are an innovative, customer centric, inclusive, and sustainable materials science company. - Employing 36,500 individuals - Across 109...

  • Customer experience

    2 semanas atrás

    São Paulo, Brasil Netvagas Tempo inteiro

    Overview Mapear e construir jornadas de relacionamento com dentistas da rede credenciada e beneficiários dos planos parceiros; Identificar oportunidades de melhoria nos pontos de relacionamento com credenciados e beneficiários; Padronizar comunicações internas e externas; Realizar ações de comunicação em canais digitais da empresa; Apoiar equipes...

  • Customer Experience Jr Manager

    2 semanas atrás

    Sao Paulo, Brasil PepsiCo Tempo inteiro

    Overview: **We Are PepsiCo** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Senior Manager

    Há 7 dias

    Sao Paulo, Brasil RedCloud Technologies Tempo inteiro

    **About RedCloud** In a $31tn FMCG market, with over 1 million manufacturers, 20m distributors and wholesalers and over 500m independent retailers, less than 3% of the B2B trading is currently done online. Our mission is to grow global online commerce for the world's small businesses by removing the barriers to online trading. Currently, due to antiquated...