Customer Experience Expert

Há 2 dias

Sao Paulo, Brasil Worldline Tempo inteiro

**The Opportiunity**

Worldline’s Merchant Services Global Business Line is a major international player in end-to-end Commercial Acquiring, Multichannel Payment Acceptance and Payment Terminal solutions. Merchant Services’s unique combination of payment, digital and transactional expertise allows merchants to boost sales and enhance the customer experience. To contribute to the mission, the Customer Experience Expert provides a seamless customer experience at each step of the customer journey, based on portfolio knowledge and customer needs. To succeed in this function, you will establish best practices based off needs of the client, continuously work to improve the quality-of-service delivery, measure customer satisfaction and be the escalation point for the client to drive resolution within the organization.

Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life - people like you

**Day-to-Day Responsibilities**

As a member of the CEC team you will be the customer's first and foremost contact with Worldline.
- Serve as the primary point of contact to the assigned customer(s) regarding overall service delivery.
- Solving incoming requests.
- Working closely with our technical support and developers for cases that require it.
- Provide detailed reports as per an agreed schedule (or on request), including management and account performance reports.
- Mitigate and drive escalations to fruition with the help of internal teams for the assigned customer base.
- Act as main counterpart for the assigned customer _commercial_ relationship manager to help drive customer satisfaction within assigned accounts.

**Who are we looking for?**

We look for big thinkers. People who can drive positive change, step up and show what’s next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

- You are B2B client oriented and have a positive pro-active professional attitude.
- You have a technical interest and a background in support for e-commerce, banking and administration.
- You love working together in a team to come up with the perfect solution to every challenge.
- You have excellent people, project and time management skills.
- You have excellent communication skills, and you know how to make a merchant value the relationship with Worldline.
- You are very passionate about taking care of customers.
- You are used to work with Atlasian's products.
- You are comfortable talking in English, Spanish and Portuguese.
- Willing to travel.

**Qualities we are looking for**:
For this challenging function in e-payments, we are looking for a talented individual with both good analytical and technical skills:

- Minimum Bachelor-level or equivalent by work experience.
- Payments/fintech industry experience.
- 1 to 3 years working experience in a comparable role.

**Perks & Benefits**

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
- Private Medical Care
- Life insurance
- Meal and Travel reimbursement
- Attractive bonuses

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