Customer Support

**Who We Are at Emora Health**:
Emora Health is a provider of virtual behavioral therapy for the millions of youth in need of care. Our platform matches families with therapists to provide care for children, teens and young adults with a range of conditions including ADHD, Anxiety, Depression, Trauma, as well as other personal challenges and experiences.

Emora Health is a venture-backed company with a vision of providing more effective and more personalized care for every child, teen and young adult in need. Our therapists help children, teens and young adults learn new behaviors and healthy coping strategies to reach life-changing milestones faster and build life-long skills and resilience for a brighter future. You can learn more about us on our website.

**Operations & Support Associate (English + Spanish) at Emora Health**:
This position is critical in ensuring patients receive the care that they need and that Emora Health can reach the most patients with the highest quality of care. This role will be an early member of a growing world-class operations and support team that will enable better care for patients across the United States.

**What You’ll Do**:

- Communicate directly with patients and their families to support patient onboarding, scheduling, and ongoing care
- Partnering closely with our therapists and psychologists to help with seamless coordination of care
- Identify new opportunities to enhance patient operations and support workflows and supporting the setup of new patient engagement strategies
- Be a leader in scaling growing operations over time with an ability to coordinate across teammates and support new teammates as they come on board
- Supporting the development and implementation of scalable processes to improve operational efficiency, and system and data improvements
- Tracking and reporting operational performance across relevant KPIs, and conducting deep-dive investigations to understand the “why” behind how metrics are performing
- Working cross-functionally with operations, leadership, and clinical teams
- This is a remote role

**Who You Are**:

- Fluent in both English and Spanish
- Passionate about supporting patients and their families in providing life-changing behavioral healthcare
- An empathetic communicator who can understand and connect to a broad range of patients, families, and their needs
- Responsive, flexible, and attentive to detail with the ability to manage priorities across multiple patient processes, inquiries, and projects
- Demonstrated strengths in planning, time management, problem solving, and attention to detail
- Ability to work US Eastern Time hours
- Experience with Google Sheets or Excel, with the ability to manage reporting

**What We Offer**
- Opportunity for career growth
- A chance to make a tangible difference in our patients’ lives
- A diverse and international team devoted to Emora Health’s mission
- The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position._
- Emora Health is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience._

Pay: R$6,000.00 - R$8,000.00 per month

Application Question(s):

- Please describe your experience in supporting customers or individuals in your past role.
- What level of English proficiency do you have? Do you speak any other languages?