Empregos atuais relacionados a Safety Customer Experience - Osasco - Uber
-
Strategic Customer Experience Manager
2 semanas atrás
Osasco, Brasil beBeeCustomer Tempo inteiro R$143.750 - R$187.500Job Description As a customer experience strategy program manager, you will be responsible for developing and implementing strategies to improve the level of customer service while scaling to meet growing business needs.You will enable seamless experiences across support, working on global-local solutions that drive balanced growth and engagement.The role...
-
Product Operations Manager, Safety
2 semanas atrás
Osasco, Brasil Uber Tempo inteiro**About the Role**: The fundamental goal of Product Operations is to improve the value ensure we build the right products to move our business forward. To achieve this goal, we work closely with cross-functional partners across Operations, Marketing, Product and many more, to identify and prioritize new business needs/opportunities, rollout new products or...
-
Customer Experience Strategy Program Manager, Latam
2 semanas atrás
Osasco, Brasil Uber Tempo inteiro**About the Role**: At Uber, providing excellent Customer Support to our users is a core feature of our product experience. We need to continuously improve the level of customer service while scaling to meet the needs of a new and rapidly growing business. At Community Operations we see ourselves as the customer guardians, by enabling seamless experiences...
-
Coordenador Customer Experience
2 semanas atrás
Osasco, Brasil Banco Bradesco SA Tempo inteiro R$60.000 - R$120.000 por anoSobre o BradescoO Bradesco é um dos maiores grupos financeiros do Brasil, com uma história marcada pelo pioneirismo e inovação. Por meio da nossa carteira amplamente diversificada de produtos financeiros, serviços bancários e de seguros contribuímos com a realização das pessoas e o crescimento sustentável de empresas e sociedade. Venha fazer parte...
-
Associate Counsel, Safety
1 semana atrás
Osasco, Brasil Uber Tempo inteiro**About the Role**:The safety & insurance litigation team oversees and manages litigation and claims arising out of Uber's insurance policies. In doing so, the team works hand in hand with our insurance partners and outside counsel to drive solutions and innovate. This innovative team also works across Uber's business teams, from operations to safety, to...
-
Analista de Customer Experience
2 semanas atrás
Osasco, Brasil Pitzi Tempo inteiro**Descrição da empresa** Fundada em 2012, a Pitzi trabalha ao lado das principais seguradoras do país para fazer do seguro de celular algo encantador. Investindo em tecnologia e focando em pilares de Velocidade, Informação e Empatia, a empresa construiu uma cadeia de suprimentos inovadora, centrada em logística reversa, fábricas de remanufatura e...
-
Analista de Customer Experience temporária
3 semanas atrás
Osasco, Brasil Pitzi Tempo inteiro**Descrição da empresa**Fundada em 2012, a Pitzi trabalha ao lado das principais seguradoras do país para fazer do seguro de celular algo encantador. Investindo em tecnologia e focando em pilares de Velocidade, Informação e Empatia, a empresa construiu uma cadeia de suprimentos inovadora, centrada em logística reversa, fábricas de remanufatura e...
-
Sr Strategy
2 semanas atrás
Osasco, Brasil Uber Tempo inteiro**About the Role**: If you like working in a fast paced environment, solving and identifying real safety problems and translating them into clear and impactful actions this is a great opportunity. This role is part of Uber's Safety Operations team - within the Global Safety organization, but also embedded deeply with the LatAm Mobility+Delivery...
-
Representante De Atendimento Ao Cliente
Há 2 dias
Osasco, Brasil Mercado Livre Brasil Tempo inteiroRepresentante de Atendimento ao Cliente - Customer Experience - Pessoas com DeficiênciaJoin to apply for the Representante de Atendimento ao Cliente - Customer Experience - Pessoas com Deficiência role at Mercado Livre BrasilRepresentante de Atendimento ao Cliente - Customer Experience - Pessoas com DeficiênciaJoin to apply for the Representante de...
-
Representante de Atendimento ao Cliente
Há 5 dias
Osasco, Brasil Mercado Livre Brasil Tempo inteiroRepresentante de Atendimento ao Cliente - Customer Experience - Pessoas com Deficiência Join to apply for the Representante de Atendimento ao Cliente - Customer Experience - Pessoas com Deficiência role at Mercado Livre Brasil Representante de Atendimento ao Cliente - Customer Experience - Pessoas com Deficiência Join to apply for the Representante de...
Safety Customer Experience
3 semanas atrás
**About the Role**
As a member of the Community Operations Team, you will drive the analysis behind company-wide decisions related to our community's support experience. You will help support strategic decision making processes through your analytics, heavy data driven approach, and operational mindset.
For this role you should have excellent analytical skills, excellent time-management and organizational habits, and the ability to clearly communicate and present information for stakeholders at all levels of the business.
- Drive analysis on important strategic decisions improving the experience for our driver partners, riders, couriers, eaters and restaurants;
- Work with Project Manager and business partners to understand the “Why?” in addition to the “What?” behind Uber’s biggest customer support challenges;
- Ensure adherence on our policies and processes to make sure BPOs & COEs are providing the best support to our customers;
- Preparing and running weekly Business Reviews and data analysis;
- Help on support policy definition and troubleshooting processes;
- Coordinate support content efforts to make sure we provide the knowledge our BPOs & COEs need;
- Perform weekly and ad hoc data analysis to keep the nerve center of our operations engine running at full speed;
- Coordinate with other members of the Community Operations Team to measure the impact and efficiency of new products and business processes;
- Build, maintain, and communicate detailed reporting models to assist city-level, regional, and operations managers;
- Manage quality calibrations to ensure quality and consistent processes;
- Manage all escalated C360 submissions for your respective support queue;
- Case manage C360 submissions that require stakeholder input (Content Manager/Product/Eng/City Team).
**Basic Qualifications**
- The ability to speak, read, and write fluently in English is critical;
- Experience with Excel, plenty of experience working with data;
- Excellent communication skills and ability to interact with internal and external partners;
- Empathy and understanding of users, delivery partners and partner restaurants;
- Proactivity;
- Problem Solving;
- Process optimizer, excited about the opportunity to create and experiment with support processes.
