Customer Success Manager

Há 4 horas

Brasilia, Brasil Cognyte Tempo inteiro

Traditional ways to prevent and investigate crime and terror are no longer enoughTechnology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

For nearly 30 years, the incredible minds at **Cognyte** around the world have worked closely together and put their expertise to work, to keep up with constantly evolving technological and criminal trends, and help make the world a safer place with leading investigative analytics software solutions.

We are currently looking for a **Customer Success Manager for our office in Brazil.**

This is a high-profile, client-facing position where you will serve as a trusted advisor to our customer base and develop long-term relationships.

You will be collaborating with product, engineering, sales, support, and other functions throughout the post sales customer journey, driving value and creating successful onboarding, adoption, enablement, expansion, and AMC renewal experiences.

**As a Cognyter you will**:

- Manage complex client relationships throughout the entire post-sales cycle, including onboarding, adoption, and renewal phases.
- Collaborate cross-functionally with sales, support, and product teams to ensure alignment and enhancements on customers’ needs and priorities to deliver exceptional experiences throughout their journey.
- Monitor Customers health metrics, identify potential risks or issues, and develop strategies to mitigate them
- Drive customer retention and growth by aligning with their business objectives and ensuring successful product adoption through training, best practices and ongoing product driven sessions.
- Maintain a high level of proactive communication to identify opportunities for deeper engagement, while monitoring KPIs to ensure customer satisfaction and value maximization.
- Act as an advocate for the customers within the company, advocating for their needs and driving enhancements to our products and services.

**Requirements**:
**For that mission you’ll need**:

- 3+ years of proven experience working as a Customer Success Manager
- Demonstrated ability in leading onboarding and renewal processes for complex products and environments
- Technical background skills with the ability to understand and effectively communication complex cybersecurity concepts
- Strong problem-solving skills
- Highly organized with the ability to multitask effectively
- Willingness to travel 30% of the time, with previous experience working globally with large, B2B customers, including C-level executives, preferably in the government sector.
- Excellent English proficiency and exceptional verbal and written communication skills, combined with outstanding presentation skills suitable for both technical and non-technical audiences.

**Remember: When you're curious enough, you don't need to check every box to apply. Be in touch**

Career Page:
Customer services

  • Customer Success Account Mgmt

    Há 2 dias

    Brasilia, Brasil Microsoft Tempo inteiro

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Customer Success

    Há 7 dias

    Brasilia, Brasil Véli Tempo inteiro

    Será responsável por coordenar as atividades de equipes controlando os índices de atendimento, prestar suporte técnico via internet e telefone, acompanhamento e análise crítica propondo melhorias no processo de atendimento, realizar atendimento a suporte e chamados, realizar vendas, monitorar a satisfação do cliente (NPS), identificação e...

  • Customer Success Coordinator

    1 semana atrás

    Brasilia, Brasil eltlearn Tempo inteiro

    Position: Customer Success Coordinator Company Overview: elt is a leading provider of language learning solutions for individuals and organizations. We are dedicated to helping our customers achieve their language learning goals through our innovative and personalized approach. Position Overview: We are seeking a highly motivated and customer-focused...

  • Customer Success

    2 semanas atrás

    Brasilia, Brasil Portus Digital Tempo inteiro

    Estamos em busca de um **Customer Success**, para fazer parte do time do **Brave 365**, empresa líder em assessoria de marketing e vendas, com expertise especializada no mercado jurídico, proporcionando soluções estratégicas e resultados comprovados há mais de uma década. Confira abaixo as funções, requisitos e informações sobre a vaga, faça sua...

  • (Digital Photography) Customer Success Manager

    Há 5 dias

    Brasilia, Brasil SupportYourApp Tempo inteiro

    **Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...

  • Customer Success

    1 semana atrás

    Brasilia, Brasil Referencia Internacional Corretora de Seguros LTDA Tempo inteiro

    A Referência Seguros está em busca de um profissional de **Customer success** para integrar nossa equipe de **Comercial**. **Requisitos**: - Superior completo em Gestão comercial, administração, Marketing, Publicidade e propaganda, Gestão empresarial) - Experiência com atendimento ao cliente - Vivência na área de pós-venda ou comercial - Pacote...

  • Assistente Administrativo

    2 semanas atrás

    Brasilia, Brasil Cidadania4u Tempo inteiro

    Já pensou em trabalhar em uma empresa certificada pelo _Great Place to Work?_ Estamos buscando um(a) Assistente de Customer Success - Suporte para se juntar à nossa equipe e auxiliar nas atividades administrativas e de suporte em nossa empresa. Como Assistente de Customer Success - Suporte, você desempenhará um papel fundamental no suporte às...

  • Director of Customer Success

    Há 2 dias

    Brasilia, Brasil Wishpond Technologies Ltd. Tempo inteiro

    **Wishpond Technologies currently has the position of **Director of Customer Success **available, and we’re excited to tell you about it !** **OVERVIEW** We are searching for a Director of Customer Success (we call it Director of Partner Success at Wishpond), to join our team on a full-time basis. This new role is a fully remote position and the...

  • Analista de Customer Success

    Há 4 horas

    Brasilia, Brasil FastHelp Informática Tempo inteiro

    **Desafios do Helper**: Analisar as métricas e indicadores de desempenho em conjunto com seu superior imediato para avaliar a eficácia das estratégias de Customer Success. Apoiar os clientes no processo de implantação da solução adquirida, orientando toda a equipe do cliente para todos os passos do projeto de implantação. Atuar como defensor do...

  • Customer Success

    1 semana atrás

    Brasilia, Brasil EIXO DIGITAL Tempo inteiro

    Como Customer Success você irá trabalhar diretamente com vários clientes dos mais distintos segmentos, garantindo o sucesso deles, e juntamente com um time incrível que irá fazer as coisas acontecerem. Suas responsabilidades: Acompanhar a jornada do cliente dentro da agência. Mapear as necessidades dos clientes. Apresentar para equipe de forma clara as...