Customer Success Manager

Há 4 dias

Brasilia, Brasil Software AG Tempo inteiro

Manage post-sales relationship with your customers in close alignment with Sales
- Proactively track and drive adoption of our software against success plans
- Monitor ongoing state and alignment to goals via quarterly business reviews
- Act as a conduit of information between our customers and Software AG, such as between customers and product for features, or customers and marketing for reference stories
- Coach, mentor and provide recommendations to customers
- Develop and maintain trusted advisory status over long term periods
- Manage escalations along with support, sales, services and other departments
- Identify and recognize new sales opportunities
- Be responsible for retention rates in a defined customer set
- Contribute towards overall account planning and strategy

**Requirements**:

- Prior success in a customer-facing role such as consulting, pre-sales, technical account management or equivalent functions
- Great presentation, communication and interpersonal skills - both remote and in-person
- Track record of achieving targets and goals/quotas
- Self-motivated and strong organization/time management skills
- Experience in running large, complex projects or programs
- Ability to lead technical/in-depth conversations
- Handled difficult customer situations and escalations
- Proactive and open to work cross-functionally with sales, services, support and other peers
- Willingness and ability to travel as required to spend time with customers
- Knowledge of a field of expertise within Software AG’s portfolio is an added bonus (Integration+API, IoT, Business Process Management)
- Specific knowledge of Software AG’s product portfolio is an added bonus (Key brands include webMethods, Cumulocity, Aris)
- Proficient in Portuguese and Spanish and English
- Ability to travel to spend time with customers as required

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