Dispute Resolution Specialist

Há 2 dias

Brasília, Brasil WHIZZ Tempo inteiro

At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access and drive success for our customers. Whether a driver is just starting out in the delivery industry or is looking to upgrade their current vehicle, we are here to help them achieve their goals and make their life easier. Our ultimate goal is to make transportation for delivery drivers as seamless and hassle-free as possible, so they can focus on what matters most: delivering top-quality service to their customers.

We're looking for a Dispute Resolution Specialist to join our remote team.

**Requirements**:
**Responsibilities**:

- Review and evaluate customer disputes and complaints to determine their validity and the appropriate course of action.
- Conduct thorough investigations into disputed transactions, gathering all necessary information and evidence.
- Prepare detailed and persuasive responses to customer disputes, addressing each issue with accuracy and professionalism.
- Collaborate with customers and internal teams to gather additional information and ensure timely resolution of disputes.
- Escalate complex disputes to senior management or legal counsel as needed and assist in the development of strategies for resolution.
- Maintain accurate records of dispute resolution activities and outcomes for reporting purposes.

**Requirements**:

- 1+ experience in dispute resolution or a related field.
- Experience handling disputes in Stripe.
- Proficiency in Microsoft Office, Google Workspace and other relevant software.
- Strong analytical, problem-solving and communication skills.
- Detail-oriented with a high level of accuracy.
- Fluent in English (C1-C2 level).

**Working Hours**:

- Part-time, 20 hours per week
- Monday to Friday, during daytime hours (EST)

**Benefits**
- Competitive salary
- Opportunities for professional and career growth.
- Friendly and supportive team.
- Opportunity to work at an international level.

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