Customer Operations Planning Specialist

2 semanas atrás

Sao Paulo, Brasil ViaSat Tempo inteiro

**Job Description**:

- One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.**Responsibilities**:

- Plan customer service capacity by combining different sets of data inputs from strategic planning, sales planning, field operations, logistics and supply chain.
- Drive customer service continuous improvements through data analysis and negotiation with diverse internal and external players and stakeholders.
- Implement, improve, and control customer operations KPIs.
- Design, implement and control field services distribution and commissioning models to drive excellence in service delivery.
- Support weekly, monthly, and quarterly meetings by preparing reports and presentations.
- Other duties may be assigned

**Requirements**:

- 3+ years’ experience in planning positions.
- Excellent communication, interpersonal, organizational and time management skills.
- Experience providing support through data analysis to contribute to overall strategy.
- Advanced level in MS Excel.
- Experience in working with database and building KPIs and dashboards.
- Lean six sigma Yellow/ Green/ Black Belt.
- Advanced in Business-level English language; spoken and written
- Residency in the city of São Paulo
- Ability to travel throughout the country of Brazil, up to 25% of the time.

**Additional Requirements and Information**:

- Minimum Education- None- Years of Experience- 3-5 years- Travel- Up to 25%- Citizenship- Brazilian Citizenship required- Clearance- None- Worker Classification- Employee

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