Claims Analyst

1 dia atrás


Sao Paulo, Brasil Pay Retailers Tempo inteiro

PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments.

The Fraud & Claims department is fueled by a passion for continuous improvement and problem solving. As a Claims Analyst you will assist PayRetailers’ clients in payment disputes resolution, facilitating communications between end-customers, payment method providers and e-commerce platforms. The role will be required to work from 8AM to 5PM from Monday to Friday.

**Job duties and Responsibilities**:

- Process refunds for failed transactions.
- Escalate issues detected through end-customer support.
- Analyse transactional data from different sources and ensure an appropriate classification and resolution is made for each ticket.
- Manage chargebacks and other payment disputes by gathering supporting evidence and processing written correspondence to recover funds for PayRetailers’ Merchants.
- Partner and readily collaborate with other stakeholders to solve complex payment dispute cases (Support, Legal, Financial Partners, etc.)
- Handle follow-up actions based on case outcome.
- Proactively look for ways to improve internal processes.

**Experience and Qualifications**:

- Strong written communication skills in Spanish and English, utilizing proper grammar and punctuation.
- Computer skills: good knowledge of Microsoft office & Excel
- Strong written communication skills, utilizing proper grammar and punctuation
- Detail-oriented and an inquisitive nature.
- Ability to handle challenging customers in a professional manner.
- Familiarity with customer support systems and practices.
- Previous experience working in the Payments Industry is a plus.

**What we offer**:

- Competitive salary
- Opportunities to grow within a company in hypergrowth stage
- Private health insurance
- At least one day of home office per week
- Free language classes ‍
- Individual development plans
- Excellent work environment and good collaboration ✌️


  • Claims Analyst

    2 semanas atrás


    São Paulo, São Paulo, Brasil Iptiq Tempo inteiro

    **About Swiss Re Corporate Solutions**Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer.We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group.We offer innovative...

  • Claims Analyst

    3 semanas atrás


    São Paulo, São Paulo, Brasil Pay Retailers Tempo inteiro

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border...

  • Parts Analyst Jr

    1 dia atrás


    Sao Paulo, Brasil AGCO Tempo inteiro

    **Who we are?** We are a global leader and trusted partner focused on developing, manufacturing and distributing agricultural solutions with our brands Challenger®, Fendt®, GSI®, Massey Ferguson® and Valtra®, powered by Fuse® and Precision Planting® smart agricultural solutions. Our purpose is to offer farmer-focused solutions to sustainably feed...

  • Customer Service Analyst

    2 semanas atrás


    São Paulo, São Paulo, Brasil Freudenberg Group Tempo inteiro

    Customer Service Analyst page is loaded## Customer Service Analystlocations: São Paulotime type: Full timeposted on: Posted 3 Days Agojob requisition id: R\_ **Working at Freudenberg: We will wow your world**# Responsibilities:* Conducts order validations and entries* Confirms customer order receipt, creation, and delivery* Monitor and tracks order...

  • Senior Compliance Analyst

    2 semanas atrás


    São Paulo, São Paulo, Brasil C.H. Robinson Tempo inteiro

    We're C.H. Robinson, one of the world's largest logistics platforms, and we're looking for our next IMS and Risk Management Senior Analyst. Is that you? Are you detail-oriented, service-savvy, and a problem-solver? If so, this might be the perfect role for you. As an IMS and Risk Management Senior Analyst, you will be responsible for mapping, reviewing, and...


  • São Paulo, São Paulo, Brasil beBeeOrganization Tempo inteiro R$40.000 - R$50.000

    Job Title: Business Performance AnalystJob DescriptionAs a Business Performance Analyst, you will play a crucial role in driving organizational effectiveness and efficiency. Your primary responsibility will be to analyze data and provide insights to support business decisions.You will work closely with stakeholders to develop and implement strategic plans...


  • São Paulo, São Paulo, Brasil CVS Health Tempo inteiro US$82.940 - US$182.549

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for...


  • Sao Paulo, Brasil Amzn Servicos de Varejo do Bra Tempo inteiro

    BA/BS in Finance, Accounting, Business, Economics, or a highly analytical field - 2+ years of finance experience or a related analytical field - Demonstrated ability to build and manage financial models for business forecasting, variance analysis, and problem solving - Advanced Excel user - Excellent analytical skills, a passion for metrics and figures, and...

  • Sr. Business Analyst

    1 dia atrás


    Sao Paulo, Brasil Decision Group Tempo inteiro

    **Código**: 8872 **Título da vaga**: Sr. Business Analyst **Local**: São Paulo, SP **Nível Profissional**: Sênior **Nível Acadêmico**: Ensino Superior Completo **Áreas de Atuação Profissional**: TI - Projetos **Descrição**: 10 years of experience **Responsibilities**: Proven expertise of Business Analysis Skills in North America...

  • Financial Analyst

    2 semanas atrás


    São Paulo, São Paulo, Brasil Munich Re Tempo inteiro

    **Financial Analyst**:**Company**Munich Re**Location**São Paulo, BrazilThe Financial analyst works in the Financial department of Munich Re Brazil, in close collaboration with the finance team and supports on the Accounts Payables/Receivables, Admin expenses processes and monitoring, as well as the Investment related activities of the subsidiary. You will...