Team Lead

We are seeking an experienced and forward-thinking Team Lead to join our AMER team and guide a group of talented Cloud Platform Engineers. The team delivers high-quality Professional Services to Service Providers and Enterprise users, specializing in Acronis' backup, disaster recovery, storage, file sync and share, monitoring, and other data protection solutions. This role combines technical expertise with leadership capabilities to maintain and enhance existing processes while overseeing and organizing datacenter operations. **WHAT YOU'LL DO** - Leadership and Team Development: - Lead and mentor a team of Cloud Platform Engineers to achieve organizational objectives. - Cultivate a collaborative and growth-oriented team culture. - Support the professional development of team members through coaching, feedback, and career guidance. - Process Maintenance and Evolution: - Sustain and optimize existing Scrum-based processes to ensure smooth operations. - Identify opportunities for process improvements and implement changes to meet future business and technical needs. - Drive initiatives to enhance team efficiency, predictability, and productivity. - Align process development with organizational goals and technological advancements. - Datacenter Operations: - Organize and oversee datacenter operations to ensure reliability, scalability, and security. - Ensure seamless operation of infrastructure hosted in datacenters. - Collaborate with infrastructure teams to optimize hardware utilization and system performance. - Manage the implementation and maintenance of monitoring and alerting systems for datacenter resources. - Technical Oversight and Collaboration: - Oversee the implementation of "Infrastructure as Code" and other DevOps practices. - Guide the development of CI/CD pipelines and automation tools. - Ensure the reliability and high availability of production systems. - Collaborate with senior engineers and cross-functional stakeholders to align technical objectives with broader business goals. - Incident Management and Support: - Provide guidance and support during incident resolution, including on-call responsibilities as needed. - Ensure lessons learned from incidents contribute to continuous improvement initiatives. **WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)** - Technical Expertise: - At least 2 years of experience in a DevOps/SRE engineering role. - Strong expertise in Linux system administration and scripting (Python, Bash, or Groovy). - Proficiency in configuration management tools (e.g., Ansible) and principles of Infrastructure as Code. - Familiarity with networking concepts such as NGINX, DNS, DHCP, PXE, firewalls, and NAT. - Understanding of CI/CD pipelines, virtualization, and containerization technologies. - Leadership and Management Experience: - At least 1 year of experience managing SRE, Support, or Operations teams, including distributed and remote teams. - Proven ability to lead, motivate, and align diverse teams around shared goals. - Strong interpersonal skills with English proficiency at an upper-intermediate level or higher. - Process Management: - Experience maintaining and evolving established Scrum processes. - Ability to proactively identify and implement process improvements. - Knowledge of Agile principles and related methodologies. **PREFERRED QUALIFICATIONS** - Certification in DevOps, Agile, or related fields. - Experience with Acronis solutions or similar products. - Proven track record in overseeing datacenter operations and managing complex technical environments. **WHO WE ARE** Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with mínimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our "A-Team" plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributin