Transition Team Lead

2 semanas atrás

Colombo, Brasil Brennan IT Tempo inteiro

**Why work for Brennan?**

At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian owned systems integrator in Australia.

**Brennan offers an excellent remuneration package and benefits including**:

- A strong culture underpinned by values that are truly lived every day.
- An environment that embraces learning and development of all employees.
- Flexibility to work in the way that brings out the best in you.
- The ability to do what you love, in an environment that supports you.
- A focus on health and well-being.

**The Role**:

- Will be coordinating other teams to perform their required tasks to bring customers into our Managed Services support as seamlessly as possible.
- Will also be enabling the Transition team themselves to do the same.
- Will be working with the Managed Services and PM team within the established framework for on-boarding that provides governance around the process, resulting in reduced re-work and design errors.
- Will have ownership of the transition / on-boarding process and as such, you will also be responsible for governance of the technical design, implementation, and management of new customer’s entering the Brennan IT Service Delivery area.
- Will increase the operational efficiency and client satisfaction rating of Service Delivery business by standardising, and co-ordinating the tasks throughout the on-boarding process.

**Key Responsibilities**:

- Directly manage your own transitions.
- Manage the Transition team; act as an escalation point and providing guidance to the offshore team, perform regular team meetings and monthly one-on-ones.
- Work with the team or other departments such as Managed Services, BVD, Cloud & Projects to identify CSAT or efficiency improvements in the Transition/Onboarding process.
- Coordination of transition task prioritisation with other departments.
- Attend customer kick offs/ meetings/ sales pitches in the metro area.
- Provide internal reporting on Transition team performance and workload.

**What skills and experience you bring**:

- Tertiary qualifications (Degree or Diploma in Management, Business, Technical) in a related IT discipline.
- ITIL Service Management accreditation.
- Process design, implementation, and administration.
- Industry-body qualifications.
- Minimum of 3 years’ experience in an IT Managed Services environment.
- Demonstrated experience with on boarding and transition of new services, both IT infrastructure & telco.
- Demonstrated experience with ITSM tool sets.
- Demonstrated implementer of process control & governance.
- Demonstrated engagement with Exec Management.
- Passion for customer service and achieving end goals.
- Excellent verbal and written communication skills.
- Strong analytical skills.
- Strong working knowledge of ITSM concepts including ITIL.
- Ability to co-ordinate and multi-task effectively.
- Project management experience.
- Demonstrated ability to manage and implement change.
- Proven experience in developing and delivering effective presentations. Demonstrated ability to train and mentor staff.
- Working knowledge of TQM and operations management concepts.
- Ability to work two days from office. (Hybrid working)

**Brennan IT** is an equal opportunity employer.

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