Brazil Partner Operations Manager for Moderation

Responsibilities
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok

Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.

E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. SMT is looking for a Moderation Partner Operation Manager role for Brazil.

Roles & Responsibilities
- Manage vendors' performance, proactively detect potential risks and take solid actions to ensure and maintain good performance.
- Responsible for the workflow of sites' moderation operation in Ecommerce including merchant, product, content and live streaming moderation.
- Define the scope of work they want the service provider to handle. This includes providing specific instructions, timelines, and performance metrics. Deep dive into sites' performance analysis, contribute insights, set up realistic and stretching goals and KPI metrics, keep tracking and driving efficient actions.
- Seek improvement opportunities as process experts to help to improve vendors' operation management efficiency. Timely and effective work with stakeholders such as policy teams, product & system teams, to help launch new workflows. And partner with cross-functional teams (e.g., Product and Process), to build logical operational processes and tooling investments.
- Responsible for managing teams, developing and implementing operational processes, and managing external partners. POM should also have excellent communication skills, be able to work collaboratively, and have a strong attention to detail.
- Establish communication protocols with the service provider to ensure effective communication throughout the engagement, which includes regular meetings, status updates, and feedback sessions.

**Qualifications**:

- Bachelor degree or above.
- Solid experience in Vendor Management / Operations Management.
- Experience in large scale operations working across or coordinating with multiple domains and business units.
- Advanced knowledge of Excel/Google Sheets/Feishu sheets.
- English proficiency is mandatory for this role.
- The ability to think outside the box to identify issues and work to resolve them in partnership with business leaders but also brings ideas to innovate in our day to day operations.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.