Customer Success Manager
1 semana atrás
**About Us** At Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling drivers to maximize productivity and enjoy more time with their families. **About the role** If you are passionate about Customer Success and want to make a difference in the lives of our drivers and customers, helping them grow and succeed, join our team As a Customer Success Manager, you will be responsible for managing a portfolio of drivers, analyzing their performance and supporting them proactively to increase retention and lifetime value. You will collaborate with cross-functional teams and act strategically to drive growth and ensure satisfaction. **Responsibilities** - Manage a portfolio of drivers, ensuring high engagement, retention, and satisfaction - Conduct regular business reviews with drivers by phone, focusing on performance, revenue, and opportunities for improvement - Analyze key metrics such as churn, retention rate, NPS, LTV, and CAC to support decision-making and identify risks/opportunities - Develop and implement action plans to improve driver performance and financial outcomes - Act as a strategic advisor to drivers, identifying pain points and working cross-functionally (with teams such as loads, maintenance, and finance) to resolve them - Address and overcome objections in delicate or complex situations, ensuring alignment with company goals - Monitor driver revenue, weekly activity, and trends to anticipate challenges and proactively offer support - Plan and execute initiatives to drive engagement, loyalty, and growth within the portfolio - Create and share performance dashboards and personalized insights with drivers - Utilize tools such as HubSpot (CRM) and Google Sheets for data management, tracking, and reporting - Participate in the development of new Customer Success processes and best practices - Lead by example, supporting continuous improvement and knowledge sharing within the CS team **Requisitos**: - Fluent in English, Portuguese, and Spanish - Fluency in Brazilian Portuguese (speaking, reading, and writing) - Previous experience in Customer Success or Account Management, preferably in SaaS, transport, logistics, or fintech - Strong understanding of CS and SaaS metrics: churn, retention, NPS, LTV, CAC, etc. - Ability to analyze data and derive actionable insights using Google Sheets or similar tools - Experience with CRM tools, preferably HubSpot - Experience in managing customer portfolios and delivering results - Excellent communication, negotiation, and relationship management skills, especially over the phone - Proactive, strategic mindset with strong problem-solving ability - Results-driven, organized, and capable of working independently - On-site in Joinville, SC Benefícios - Health and dental plan (Amil) - Paid vacation - Holidays off - Flash card (supermarket and restaurants) - Annual bonus based on both company and individual performance - Eligibility to the LTIP (Long Term Incentive Plan)
-
Customer success manager
1 dia atrás
JOINVILLE, Brasil Billor Tempo inteiroAbout UsAt Billor, short for Bill of Rights, we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling drivers...
-
Gerente de Customer Success
Há 5 dias
Joinville, Brasil ARTIA Tempo inteiroO Artia, empresa inovadora especializada em software de gestão de projetos e tarefas, está em busca de um(a) **Gerente de Customer Success** para liderar e aprimorar os times de **Atendimento (Suporte Técnico N1 e N2)** e **Customer Success (Onboarding e Ongoing)**. O(a) profissional será responsável por garantir uma jornada excepcional para os...
-
Customer Success
2 semanas atrás
Joinville, Brasil Netcred Tempo inteiroVocê gosta de criar conexões e tem um perfil proativo?Estamos em busca de um(a) Customer Success para integrar nosso time de campeõesPrincipais responsabilidades:Retenção e Prevenção de Churn;Realizar o processo de onboarding de novos clientes, garantindo uma implementação bem-sucedida e uma ótima experiência;Identificar oportunidades de...
-
Customer success
2 semanas atrás
Joinville, Brasil Netcred Tempo inteiroVocê gosta de criar conexões e tem um perfil proativo? Estamos em busca de um(a) Customer Success para integrar nosso time de campeões Principais responsabilidades: Retenção e Prevenção de Churn; Realizar o processo de onboarding de novos clientes, garantindo uma implementação bem-sucedida e uma ótima experiência; Identificar oportunidades de...
-
Customer Success
1 semana atrás
Joinville, Santa Catarina, Brasil Par RH®️ Tempo inteiro R$40.000 - R$60.000 por anoVAGA ABERTA | Customer Success/Closer Joinville - Presencial PJA Gaia Pole está crescendo — e queremos você com a genteBuscamos alguém atencioso, empático e com foco em resultado, que curta cuidar de gente e garantir experiências incríveis para nossos clientes.Se você tem inglês avançado/intermediário, gosta de vendas de ambientes ágeis, tem...
-
Customer Success
2 semanas atrás
Joinville, Santa Catarina, Brasil Netcred Tempo inteiro R$40.000 - R$60.000 por anoVocê gosta de criar conexões e tem um perfil proativo? Estamos em busca de um(a) Customer Success para integrar nosso time de campeõesPrincipais responsabilidades:Retenção e Prevenção de Churn;Realizar o processo de onboarding de novos clientes, garantindo uma implementação bem-sucedida e uma ótima experiência;Identificar oportunidades de...
-
Customer Success Team Lead
Há 7 dias
Joinville, Brasil Tidio Llc Tempo inteiroOverviewLocation: LATAM, remote.Form of employment: B2B (self-employed) or contract of employmentWe are a fast-growing tech company created by experienced international talents.Our product is a top-rated online platform for small and medium businesses to grow sales through outstanding customer service.Our goal is to create a frictionless customer experience...
-
Analista De Customer Success
Há 5 dias
Joinville, Brasil Netcred Servicos De Pagamento Tempo inteiroVocê gosta de criar conexões e tem um perfil proativo?Estamos em busca de um(a) Customer Success para integrar nosso time de campeõesPrincipais responsabilidades:Retenção e Prevenção de Churn;Realizar o processo de onboarding de novos clientes, garantindo uma implementação bem-sucedida e uma ótima experiência;Identificar oportunidades de...
-
Analista De Customer Success
2 semanas atrás
Joinville, Brasil Jobbol Tempo inteiroEmpresa de Engenharia admite Analista de Customer Success em Joinville (Zona Industrial Norte).Responsabilidades:Acompanhar a jornada do cliente do pré ao pós-projeto, garantindo uma experiência positiva.Coletar informações sobre satisfação e aplicar pesquisas (NPS, CSAT e feedbacks qualitativos).Elaborar relatórios com insights e oportunidades de...
-
Customer Success Analyst
1 semana atrás
Joinville, Santa Catarina, Brasil Netcred Tempo inteiro R$40.000 - R$60.000 por anoVocê gosta de criar conexões e tem um perfil proativo? Estamos em busca de um(a) Customer Success para integrar nosso time de campeõesPrincipais responsabilidades:Acompanhar a experiência do cliente após o fechamento do negócio, garantindo satisfação e fidelização;Retenção e Prevenção de Churn;Resolver dúvidas e problemas, oferecendo suporte...
