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Analista de Customer Success

2 semanas atrás


Colombo, Brasil Shiiva Consultoria em RH Tempo inteiro

Descrição da vaga:
Atuará na Analise e Desenvolvimento do setor de Customer Success.

Será responsável por monitorar os indicadores de saúde dos clientes, entender previnir / reduzir o Churn e gerar receita através dde Cross Selling e Up Selling.

Hard Skills obrigatórias:

- Sólidos conhecimentos em Customer Success
- Conhecimento em analise de indicadores de saúde dos clientes (dados)
- Ferramenta de Kanban

Hard Skills desejáveis:

- Experiência em implantação de setor de Customer Success
- Ter trabalhado em startup

Soft Skills obrigatórias:

- Excelente comunicação
- Empatia
- Resiliência
- Foco em resolução de problemas

Tipo de vaga: Tempo integral

Salário: R$2.500,00 - R$4.500,00 por mês

**Benefícios**:

- Trabalho remoto

Horário de trabalho:

- Turno de 8 horas