Growth Team Lead, Retention

Há 4 dias

São Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

Bachelor's degree or equivalent experience;
8+ years of relevant experience in team management or operational leadership;
Strong analytical and problem-solving skills with data-driven decision making;
Experience in e-commerce, marketplace, or related digital business;
Excellent stakeholder management and communication skills;
Fluency in Portuguese and English.
We're seeking an experienced Team Lead to drive the success of our Growth initiatives within the Retention & Growth organization. This role will be instrumental in developing and executing strategies to maximize seller performance and growth in the marketplace.
Key job responsibilities
Lead and develop a high-performing team of support specialists;
Drive data-informed strategies to improve seller adoption of key Amazon programs and features;
Establish and track KPIs to measure team performance and seller success metrics;
Partner with cross-functional teams to implement scalable solutions for seller growth;
Design and optimize engagement programs to drive seller education and adoption;
Mentor team members and foster a culture of innovation and continuous improvement.
About the team
The Retention & Growth Team is dedicated to empowering and supporting unmanaged sellers throughout their journey in our marketplace. Our comprehensive approach combines data-driven insights with personalized support to help sellers maximize their potential and overcome challenges. Through strategic programs, educational resources, and direct account management, our team works to ensure sellers have the tools and guidance they need to build successful businesses on Amazon. We focus on driving growth, improving seller performance, and maintaining strong marketplace health while delivering exceptional support across all key aspects of selling on Amazon.
MBA or related advanced degree;
Experience working with marketplace sellers or small business development;
Track record of implementing successful growth programs at scale;
Knowledge of Amazon's seller ecosystem and tools;
Project management certification

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