Technical Support Engineer

Há 2 dias

Santa Cecilia, Brasil iMin Tempo inteiro US$4.000 - US$6.000
We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions. You will be responsible for solving software and hardware challenges and ensuring seamless implementation for customers across different industries.

Key Responsibilities:
  • Technical Support & Troubleshooting: 
    • Provide on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues (such as WiFi, Bluetooth, USB interfaces).
    • Diagnose and troubleshoot issues across software, application, and hardware layers.
    • Assist customers with Android Studio builds, SDK/API integrations, web system configurations, and device-level debugging.
  • Field Deployment & Testing:
    • Assist in the installation, configuration, and validation of products at customer sites.
    • Perform field testing to verify connectivity (WiFi/BT/USB) and performance of integrated solutions.
    • Collect and analyze customer feedback to support product improvement.
  • Customer Training & Enablement:
    • Deliver technical workshops, training sessions, and onboarding support to ensure customer success. 
    • Create technical documentation, integration guides, and troubleshooting manuals.
  • Pre-Sales & Post-Sales Technical Support:
    • Partner with sales teams to provide technical expertise during solution proposals, demonstrations, and proof-of-concept stages.
    • Develop customized solutions to meet customer-specific requirements based on Android, web, and hardware integration needs.
  • Cross-Team Collaboration:
    • Work closely with Product, Engineering, and Quality teams to relay field feedback and help prioritize product improvements.
    • Support internal testing and validation of new features and product releases.

Requirement:
  • Bachelor's degree in Electronics Engineering, Computer Science, Software Engineering, or a related technical discipline 
  • 3+ years of experience as a Field Application Engineer, Technical Support Engineer, Systems Engineer, or similar role.
  • Strong hands-on experience with Android OS, APK development, and SDK/API integration.
  • Practical experience with Android Studio development and debugging tools.
  • Solid troubleshooting skills for hardware interfaces including WiFi, Bluetooth, and USB.
  • Familiar with web development technologies such as Node.js, HTML5, CSS3, JavaScript is a Plus.
  • Understanding of REST APIs and mobile-to-web system integration. Familiar with database systems (MySQL, SQLite) and cloud platforms (Firebase, AWS) is a Plus.
  • Exposure to cross-platform mobile development (Flutter, React Native) is a Plus.
  • Excellent verbal and written communication skills.
  • Ability to explain complex technical issues clearly to non-technical stakeholders.
  • Strong organizational skills with the ability to manage multiple projects and priorities.
  • Ability to work independently and proactively in a fast-paced, customer-focused environment.
  • Strong problem-solving mindset and a passion for customer success.

  • Technical Support Engineer

    Há 12 horas

    Santa Catarina, Brasil ALLSTARSIT Tempo inteiro

    About the ProjectOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.G., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics,...

  • Technical Support Specialist

    Há 6 dias

    Santa Catarina, Brasil beBeeTechnical Tempo inteiro R$60.000 - R$80.000

    Customer Support ExpertWe are seeking a skilled and motivated individual to provide technical support and manage customer requests in a dynamic environment.This is a full-time position that requires you to assist customers with technical issues, manage help desk tickets efficiently, and leverage product knowledge to troubleshoot and resolve issues related to...

  • Technical Support Specialist

    Há 5 dias

    Santa Catarina, Brasil beBeeService Tempo inteiro R$68.500 - R$103.600

    Job Opportunity for Service EngineerWe are seeking a skilled professional to fill the role of Service Engineer.Key Responsibilities:Participate in technical training sessions to enhance knowledge and skills.Contribute to the identification and formulation of necessary spare parts.Submit reports on machine quality issues and propose improvements.Assist...

  • Technical Solutions Engineer

    2 semanas atrás

    Santa Catarina, Brasil buscojobs Brasil Tempo inteiro

    Overview Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx,...

  • Technical Support Specialist

    1 semana atrás

    Nova Santa Rita, Brasil beBeeOperations Tempo inteiro R$4.500 - R$5.700

    About OpsTech ITAt the heart of our business, we're known for speed, accuracy, and exceptional service. We deliver tens of thousands of products to hundreds of countries worldwide every day.We provide nonstop global IT support to Amazon Operations as a vital part of our puzzle. We take ownership and tackle challenges head-on — whether supporting IT...

  • Br Design/Project Engineer

    2 semanas atrás

    Santa Helena, Brasil Amazon Logistica Do Brasil Tempo inteiro

    Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that their orders, no...

  • Qa Engineer

    Há 5 dias

    Santa Helena, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiro

    The Amazon International Technology Team is hiring QA Engineers to work in our Software Development Center in Sao Paulo.The INTech team builds International extensions and new features of the web site for individual countries and creates systems to support Amazon operations. We have already worked in Germany, France, UK, India, China, Italy, Brazil and...

  • Qa Engineer

    Há 2 dias

    Santa Helena, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiro

    DESCRIPTIONThe Amazon International Technology Team is hiring QA Engineers to work in our Software Development Center in Sao Paulo.The INTech team builds International extensions and new features of the Amazon.com web site for individual countries and creates systems to support Amazon operations. We have already worked in Germany, France, UK, India, China,...

  • Senior Automation Engineer, Amazon Logistic Brazil

    2 semanas atrás

    Santa Helena, Brasil Amazon Logistica Do Brasil Tempo inteiro

    Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that their orders, no...

  • Customer & Application Support Specialist

    Há 6 dias

    Santa Catarina, Brasil buscojobs Brasil Tempo inteiro

    Overview The Division : OPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVision, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique...