Technical Support Specialist
Há 5 dias
We are seeking a skilled professional to fill the role of Service Engineer.
Key Responsibilities:
- Participate in technical training sessions to enhance knowledge and skills.
- Contribute to the identification and formulation of necessary spare parts.
- Submit reports on machine quality issues and propose improvements.
- Assist colleagues with inventory management and maintenance tasks.
- Maintain adherence to safety policies and procedures.
- Install, repair, and maintain various machinery and systems.
- Perform routine equipment checks and ensure compliance with company standards.
- Demonstrate equipment usage and provide customer training.
- Investigate machine failures and implement corrective actions.
- Order replacement parts as needed and document worn parts requiring future replacement.
- Respond promptly to customer concerns in a courteous and professional manner.
- Provide recommendations and services to customers.
- Publish written reports on all service calls, documenting key contacts and machine workloads.
- Offer after-sales service and technical training to customers and agents.
- Translate service files into local languages if required.
Requirements:
- Education:
- College or bachelor degree;
- Major in mechanical manufacturing, electrical engineering, automation, or plastic materials or equivalent;
- Other education background with more than 3 years' experience in injection molding machine design, after-sales service, or maintenance.
- 2 years' experience in service work or technical support in the injection molding machine industry or related field.
- Proficiency in English communication;
- Able to drive a car;
- Extensive knowledge of injection molding machine troubleshooting and repair, encompassing controls, mechanical, hydraulic, and electrical systems;
- Ability to utilize computers, email systems, basic Microsoft Office Excel, Word, and PowerPoint;
- Understanding of mechanical drawings, electrical, and hydraulic schematics.
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