
Technical Support Engineer
1 semana atrás
Key Responsibilities:
- Technical Support & Troubleshooting:
- Provide on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues (such as WiFi, Bluetooth, USB interfaces).
- Diagnose and troubleshoot issues across software, application, and hardware layers.
- Assist customers with Android Studio builds, SDK/API integrations, web system configurations, and device-level debugging.
- Field Deployment & Testing:
- Assist in the installation, configuration, and validation of products at customer sites.
- Perform field testing to verify connectivity (WiFi/BT/USB) and performance of integrated solutions.
- Collect and analyze customer feedback to support product improvement.
- Customer Training & Enablement:
- Deliver technical workshops, training sessions, and onboarding support to ensure customer success.
- Create technical documentation, integration guides, and troubleshooting manuals.
- Pre-Sales & Post-Sales Technical Support:
- Partner with sales teams to provide technical expertise during solution proposals, demonstrations, and proof-of-concept stages.
- Develop customized solutions to meet customer-specific requirements based on Android, web, and hardware integration needs.
- Cross-Team Collaboration:
- Work closely with Product, Engineering, and Quality teams to relay field feedback and help prioritize product improvements.
- Support internal testing and validation of new features and product releases.
Requirement:
- Bachelor's degree in Electronics Engineering, Computer Science, Software Engineering, or a related technical discipline
- 3+ years of experience as a Field Application Engineer, Technical Support Engineer, Systems Engineer, or similar role.
- Strong hands-on experience with Android OS, APK development, and SDK/API integration.
- Practical experience with Android Studio development and debugging tools.
- Solid troubleshooting skills for hardware interfaces including WiFi, Bluetooth, and USB.
- Familiar with web development technologies such as , HTML5, CSS3, JavaScript is a Plus.
- Understanding of REST APIs and mobile-to-web system integration. Familiar with database systems (MySQL, SQLite) and cloud platforms (Firebase, AWS) is a Plus.
- Exposure to cross-platform mobile development (Flutter, React Native) is a Plus.
- Excellent verbal and written communication skills.
- Ability to explain complex technical issues clearly to non-technical stakeholders.
- Strong organizational skills with the ability to manage multiple projects and priorities.
- Ability to work independently and proactively in a fast-paced, customer-focused environment.
- Strong problem-solving mindset and a passion for customer success.
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