Sales Operations Business Partner

Who we are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio's next Sales Operations Business Partner

About the job

This position is needed to be the primary business partner to the Vice President of Sales in LATAM - including all Portuguese and Spanish-speaking countries in the region. You understand how world-class Sales teams operate, and you will provide proactive data-driven insights, operational support, and consultative guidance to optimize sales performance, drive revenue, and achieve business goals by aligning sales activities with the overall company objectives. You will act as a bridge between sales and other departments to ensure smooth execution and effective strategy implementation.

You have a demonstrated track record of excellence in developing command of GTM sales operations, being a strong executor and leader of all GTM operating rhythms including forecasting, funnel management, developing and implementing strategic sales plans, overseeing and conducting insightful analysis, and building strong relationships with your leaders.

Responsibilities

In this role, you'll:

• Have a direct impact on the performance of the Latin America sales region (LATAM)
• Be responsible for managing all the GTM operating rhythms for your region including preparing and running forecast calls with the regional leadership team, pipeline health and management, QBRs, sales performance, etc.
• Proactively monitor sales health and performance dashboards, separating signal from noise, and driving down into the real metrics that matter
• Leverage data to develop insightful discussion documents for quarterly business reviews
• Provide top of funnel support specifically by managing sales forecasting, pipeline hygiene, monitoring sales activity and resolving risks/key blockers
• Play a key part in planning cycles and focus specifically on territory carving, analyzing account-level targets, validating and aligning on region-level targets
• Understand the specific dynamics of the region to develop in-region GTM strategies to drive revenue growth in the region
• Be adept at being able to pull ad-hoc reports to help address business needs and drive to insights with your regional GTM partners
• Establish clear roles and responsibilities with your GTM Strategy & Operations peers to provide fast and efficient support to revenue generation teams

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table

*Required:

• Portuguese, Spanish, & English proficiency
• Have 4+ years proven experience in sales operations, business operations, strategy consulting, and/or the CPaaS industry
• Excel at developing running run sales operating rhythms such as forecasting, MBRs, and QBRs
• Have completed at least 2-3 cycles in annual planning
• Thrive at analytical processing, problem-solving, synthesizing ideas, and written and verbal communication.
• Excellent communication and presentation skills, including experience presenting data & insights to a sophisticated audience with the ability to clearly define the problem
• Have a Bachelor's Degree or equivalent years' of experience

Desired:

• Can ruthlessly prioritize and tackle operational challenges
• Strong collaboration and partner management skills - building deep, trust-based relationships with cross functional teams.
• Are resilient and adaptive
• Have experience (if not fluency) with Salesforce, spreadsheets, Tablea

Location

This role will be remote, and based in Brazil

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.