Manager, Law Enforcement Response

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Do you have great attention to detail, solid writing skills, and want to work on interesting legal issues in a fast-paced, collaborative, innovative environment? Netflix is seeking a motivated, highly organized, detail-oriented candidate with strong judgment and stellar communication skills to join our Law Enforcement Response Team.

The Law Enforcement Response Team seeks a unique candidate who will thrive in an uncomfortably exciting environment, where innovation and curiosity are mandates, and long-term vision and thoughtful judgment are prioritized over corporate processes. The successful candidate will be part of a supportive, fun, and hard-working team of operations experts and legal professionals. As a manager, the person will lead a stunning team responsible for handling LatAm 3rd party criminal and civil requests. The position is based in São Paulo, Brazil, and reports to the Global Manager.

Responsibilities

• Ability to lead and mentor teammates while working hands-on when needed - by triaging, indexing, analyzing, and accurately responding to a variety of legally and time-sensitive requests from law enforcement authorities;
• Organize, log, and maintain accurate internal documentation and metrics to support our law enforcement response program;
• Oversee daily operational workflows—including serving as a point of LatAm escalation for sensitive cases, ensuring accuracy, and managing outside counsel quality and delivery;
• Identify and escalate risks: legal, operational, reputational, and financial, while proposing practical ways forward.
• Share regional expertise with global peers, shaping Netflix's approach to evolving laws and cross-border challenges.
• Identify opportunities for automation, intelligent triage, and structured response—especially using AI and internal tooling;
• Drive initiatives to increase automation, efficiency, and data-driven insights in operations;

Desired Skills & Experience

• At least 5 years of experience in a legal ops, tech, or LER, including 2+ years of people management experience;
• Experience managing law firms (vendor management)
• Deep understanding of Brazilian and LATAM frameworks (LGPD, Marco Civil da Internet, CPP) and familiarity with international cooperation
• Background in Criminal and Civil data disclosure - Global experience is a big plus
• Technically savvy and comfortable with using and exploring AI functions and features;
• Experience with Google Suite applications in a business environment, including Google Docs, Sheets, Slides, Forms, and Microsoft Suite; some experience with Google's data analytics platform is desirable;
• Proficient in building complex bases and dashboards in Airtable, Zendesk, and/or other similar operational workflow systems;
• Experience with operational workflow systems and project management that involves a high-volume, high-stakes environment.
• Superior organizational skills, extraordinary attention to detail, and a mindset that processes can constantly be improved;
• Excellent written and verbal communication skills and the ability to communicate and represent Netflix with law enforcement authorities - in Portuguese and English (Spanish strongly preferred);
• Self-starter and fast learner who can work independently while using impeccable judgment;
• Ability to work in an open, feedback-driven culture;
• Ability to be flexible in a fast-paced environment with limited direction, balance competing priorities with a broad set of stakeholders, and manage several time-sensitive projects at once;
• Able to make sound, timely decisions in high-pressure situations, balancing practical solutions with our legal and ethical standards;
• Analytical and investigative skills, with the ability to review data, identify trends, and think strategically, but also to use good judgment to build scalable processes and escalate matters that require urgent attention;

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.