LATAM Support

Há 7 horas


São Paulo, São Paulo, Brasil Hays Tempo inteiro R$40.000 - R$60.000 por ano

Oportunidade em grande empresa de Mídia/Tecnologia.

Temporário 6 meses: LATAM Sales Support Jr

Você irá atuar na área de Strategy & Operations.

Atividades:

  • Triagem de bilhetes
  • Analisar os tickets contratos para definir prioridades e categorizá-los com base na urgência e complexidade.
  • Categorizar os contratos ou atribuí-los para garantir o encaminhamento adequado para as equipas de apoio ou indivíduos relevantes.
  • Identificar e encaminhar os casos críticos.
  • Gestão de tickets: Triagem e resolução de tickets via help desk | Documentação dos tickets
  • Garantir que processos operacionais estejam corretos (ex.: pagamentos)
  • Interação com stakeholders, especialmente com a equipe de vendas
  • Análise de performance com foco em
    Data Analysis
  • Higienização de dados: Limpeza e organização de informações do time e dos clientes | Garantir que cada cliente esteja atribuído ao vendedor correto

Requisitos:

  • Inglês Avançado/Fluente
  • Superior completo
  • Facilidade com análise de dados
  • Desejável SQL
  • Excel intermediário/avançado
  • Pessoa precisa ter experiencia com contratos e capacidade analítica para analisar

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