Senior Project Manager

Feedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world's largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries.

The
Customer Success Professional Services Team
is responsible for leading the activation and post-activation for all Feedzai clients. We work cross-functionally across Feedzai and with our clients to collaborate and create seamless transitions throughout our client lifecycle. We take accountability, ownership and are tenacious as we execute strategies to help our clients achieve success. The challenges we tackle are complex, but we don't stop pushing forward until we overcome them. As a result, we're empowered to spark change every day, influencing the trajectory of our company and ourselves.
Join Us
As a
Senior Project Manager
at Feedzai you should have a combination of Technical and Engagement skills. You will combine tactical execution skills with strategic expertise to lead cross-functional teams through pre-sales, kick off, and deployment. You will be the client's primary point of contact, so you must have strong communication skills and the ability to translate technical details into business terms.

You
You will combine tactical execution skills with strategic expertise to lead cross-functional teams through the entire project lifecycle. Being the client's primary point of contact, you should be able to handle multiple priorities and hold accountability for project execution. We expect you to continuously evolve your professional skills through training, self-development and, most importantly, by successfully delivering complex projects.

Your Day To Day

• Fully own the project delivery process on a matrix structure where resources are not managed directly outside of the project activities;
• Lead technical teams consisting of software engineers, business analysts and/or data scientists;
• Lead pre-sales meetings, discovery workshops, storyboarding;
• Communicate project status including timeline, risks, delays, budget and the overall progress to select key stakeholders;
• Define and assess project risks, both technical and non-technical in nature and effectively deploy mitigation plans;
• Lead the scrum team in sprint planning and backlog grooming. Must have experience leading Agile ceremonies;
• Lead a project from start to finish, working with teammates from strategy, business analysis, development and quality assurance in a variety of projects;
• Lead as a consultant to clients by understanding their expectations and requirements and effectively communicating across functional teams.

You Have And Know-how

• MSc or BSc degree in Computer Science or a similar degree;
• 5-7+ years of experience in Project Management
• Willingness to travel (between 10% to 30%);
• Experience of managing projects for external clients;
• Experience managing Software Engineers in a professional service organization is big plus;
• Skills in leadership, adaptability, problem solving, and critical thinking;
• Be solution oriented, and when issues arise, be able to roll up sleeves and tackle them with a 'get it done' attitude;
• Clear and concise writing ability in different communication mediums (email, formal client-facing documents, etc...);
• The ability to cultivate relationships with clients and establish rapport with project stakeholders;
• Be able to control client expectations and push-back when necessary to ensure the success of the project;
• Experience with Agile (Scrum/Kanban) and Waterfall SDLC methodologies.
• Portuguese, English proficiency and Spanish (plus).

Added plus

• Banking both issuing and acquiring experience
• Experience leading discovery workshops and project kick-offs;
• Experience managing Data Scientists;
• Past experience as a Software Engineer is a big plus;
• Experience with JIRA and Confluence
• One or more of the following certifications: PMP, CSM, PSM, CSPO, KMP;

The Customer Success Team
is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential.

Your First 30-Days At Feedzai
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team

Life at Feedzai Instagram

Feedzai Culture

Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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