Operations and Automations Associate

Work Arrangement: Fully remote

Job Type: Independent Contractor (Full-time)

Salary Range: Based on experience, competitive salary

Work Schedule: 9:00 AM - 5:00 PM EST, 40 hours per week

Location: Remote, open to candidates from Latin America

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
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At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, make an impact, and build a long-term career. We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work—not short-term perks. Joining Pearl means stepping into opportunities that challenge you, support you, and set you up for lasting success.

We are hiring a highly motivated and resourceful Operations and Automations Associate to support the CEO of a US-based biotechnology company focused on digestive health innovation. This is a unique opportunity to join a lean, global team at the intersection of biotechnology, e-commerce, and consumer health.

In this role, you'll blend traditional executive support with cross-functional operations—spanning HR, Finance, Operations, Customer Service, and Brand Protection. You'll keep priorities on track, ensure workflows run smoothly, and help build scalable systems that enable the company's growth.

This position is ideal for someone who thrives in ambiguity, enjoys variety, and wants to contribute meaningfully to a mission-driven company.

• Enable the CEO to focus on strategic priorities by handling operations with precision.
• Improve efficiency and structure across HR, Finance, Vendor Management, and Customer Service workflows.
• Protect the company's brand integrity across digital platforms, including Amazon.
• Ensure smooth company scaling by maintaining systems, SOPs, and knowledge management.

Operations & Vendor Management

• Coordinate with fulfillment and manufacturing partners to ensure timely delivery.
• Manage purchase orders, shipping logistics, and wholesale workflows.
• Negotiate and maintain vendor relationships.

Systems & Knowledge Management

• Maintain Notion as the hub for SOPs, dashboards, and documentation.
• Create processes that boost visibility and efficiency across teams.

Customer Service & Experience

• Support CS teams with dashboards (Gorgias, OpenPhone).
• Provide backup CS support during peak times.
• Share insights from customers to guide product and marketing decisions.

Finance & Compliance

• Track and reconcile expenses, invoices, and receipts (Brex, Shopify).
• Support compliance filings across states (CA, MA, NY).
• Partner with accounting advisors on audits and reporting.

Amazon & Brand Protection

• Manage Amazon Seller Central storefronts (US, UK).
• Monitor resellers/hijackers and coordinate removal through Brand Registry.
• Partner with Amazon account managers to safeguard the brand.

HR & People Operations

• Oversee onboarding, offboarding, and compliance documentation.
• Manage payroll and benefits workflows (Rippling, PFML, COBRA, workers' comp).
• Support international contractor and Employer of Record (EOR) setups.
• Lead culture initiatives: gifts, team socials, and internal communications.

Executive Support

• Manage a complex calendar and prioritize CEO engagements.
• Prepare agendas, take notes, and track follow-ups.
• Draft professional communications and ensure task completion.

Must-Have:

• 3+ years of experience as an Operations Associate/Manager, Chief of Staff, or in cross-functional operations.
• Familiarity with no-code automation tools (Zapier, Airtable, Notion automations).
• Experience leveraging AI tools for workflow optimization.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication.
• Proactive problem-solver with discretion in sensitive matters.
• Ability to thrive in a fast-paced, entrepreneurial environment.

Nice-to-Have:

• Experience across HR, Finance, Customer Service
• Proficiency with tools such as Rippling, Brex, Shopify, Amazon Seller Central, Slack, Gorgias, and Google Workspace.

• Fully remote team across US, LATAM, and EU.
• A mission-driven company making a tangible impact on digestive health.
• Ownership and autonomy in a role with broad company exposure.