Technical Service Engineer

Technical Service Engineer

Brazil – Jundiaí

The Company

Join TNA, an award-winning company recognized globally for innovation and rethinking the conventional.

TNA was started by Alf and Nadia Taylor as a consulting company for the food industry. Soon after, Alf Taylor invented the world's first rotary vertical form fill and seal packaging machine which revolutionized packaging speeds for snack foods. Today, we're the industry's leading innovator, providing complete turnkey processing and packaging lines for a variety of food production including snacks, French fries, confectionery and more.

Click on to learn more about the organisation.

About The Role
TNA is looking for a Technical Service Engineer who will be responsible for carrying out installations, commissioning, maintenance and ongoing service and support to customers, in a timely manner, whilst always promoting TNA's professional image.

Additionally, the role is responsible for building and maintaining relationships with clients and prospective clients with the objective of achieving sales revenue and growth according to targets across Brazil.

With our Head office based in Jundiaí, Brazil, this position will be reporting directly into the Branch Manager, Brazil.

Key responsibilities

You will be responsible for, but not limited to:

• Always promotes and presents a high level and professional image of TNA.
• Ensure sound knowledge of TNA's products and services is developed and maintained to ensure accurate communication to customers.
• Collate weekly timesheet and present results to the Technical Services Manager.
• Ensure installations are completed on time and in accordance with all specifications and documentation.
• Provide first, second and third level support, in relation to breakdowns and/or customer queries, responding by either telephone or site visits, promptly.
• Responsible for providing routine maintenance and planned services of TNA equipment in accordance with schedules.
• Provide training to customers and internally within TNA in relation to proper operation, preventative maintenance, and fault finding of TNA supplied equipment.
• Assist mechanical engineers with R&D through product trialling.
• Provide support and work closely with the Sales Team and Customers to conduct product demonstration and trials either in a TNA office or at customer sites.
• Work with Project Engineers in the lead up to installation, ensuring correct layouts and documentations have been received.
• Test all electronic and mechanical equipment returned to TNA.
• Develop strong professional relationships with all customers and provide feedback to the Sales Team regarding prospective capital investment obtained through such relationships.
• Attend and work at trade shows / exhibitions held throughout the year (including some weekends).
• Carryout audits, costing and refurbishment of machines.
• Maintain knowledge and awareness of competitors and competitor pricing.
• Liaise with Helpdesk on workloads and manage helpdesk when scheduled.

Qualifications
Desired Knowledge, Skills and Experience

• Bachelor's degree, preferably in Electromechanical or Mechatronics Engineering.

Work Experience

• Minimum of 3 years of service experience, including repair and testing of electronic and mechanical equipment.
• Experience in automation.
• Experience in a field engineering role, dealing with mechanical and/or electrical and software issues.
• Completion of a trade and/or undergraduate degree would be advantageous.
• Exposure to the food and packaging industry is desirable but not mandatory.

Skills & Abilities

• Excellent communication (written and verbal) and problem-solving skills.
• Excellent customer service skills – able to build strong relationships both internally and externally.
• Able to work both autonomously and as part of a team.
• Able to make decisions in line with organisational philosophies and practices.
• Collaborates, seeks and listens to feedback across all areas of the business.
• Outstanding service provider with a strong customer focus.
• Able to multi-task and work under pressure.
• Good computer skills, knowledge of Excel, Word & PowerPoint (DOS & Windows).
• Be fluent in Spanish. English is a plus.
• Current Driver's license.
• Valid Passport and prepared to travel at short notice, locally and overseas.

Why work with us?

• Egalitarian company structure which e.g (empowers employees and nurtures leaders)
• Possible International mobility opportunities.
• Professional and career development benefits and education investment
• Discretionary bonus scheme rewarding individuals for performance.
• Birthday leave.
• Volunteering opportunities with the Nadia and Alf Taylor Foundation
• Recognition program linked to health and lifestyle benefits.
• A company that truly values diversity

If you are a highly motivated and a driven individual, then apply now by emailing your resume to

Please note that only shortlisted candidates will be contacted. At this stage, we are not considering introductions from agencies.