Onsite Coordinator

Há 4 dias

São Paulo, São Paulo, Brasil FeverUp Tempo inteiro R$40.000 - R$60.000 por ano

About the role

  • Coordinate and manage on-site event staff; ensuring each staff member is trained in their duties whether it is validating tickets, guaranteeing all staff goes through Fever policies.
  • Operations of the events:
    • Inventories: manage and control all devices used in the event (PDAs, computers, POS etc)
    • Validation: control the validation system and devices (Fever Partners App)
    • Flow: control flow of people throughout the entire experience avoiding bottlenecks, crowding and controlling queues
    • Onsite payment devices and accounts - F&B/Merch
  • Handle onsite customer complaints, provide appropriate solutions and alternatives within the time limits.
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Daily reporting to Fever Managers about the status of the event; including both the pre and post event findings and feedback, onsite incidences etc
  • Point of contact between partner/production/onsite staff and Fever. The Onsite Coordinator will represent Fever Brand onsite and should know everything related to our Culture, Brand and Policies.

PREFERRED QUALIFICATIONS

  • Fluency in both English and Portuguese 
  • 1+ year of experience in event coordination roles
  • Excellent face-to-face communication skills
  • Highly organized and efficient; time management skills are key
  • A problem-solver with the ability to think strategically and efficiently when faced with on-site issues 
  • Willing to learn from mistakes and give feedback on ways of improving the experiences 
  • Collaborative approach and willing to get hands dirty and work on all required events tasks
  • Be decisive and organized
  • Love being part of a dynamic team in a growing company

BENEFITS

  • Opportunity to have a real impact in a high-growth global category leader
  • Health insurance
  • Meal tickets and transport card
  • English lessons
  • 40% discount on all Fever events and experiences
  • Responsibility from day one and professional and personal growth
  • Great work environment with a young, international team of talented people to work with

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