Account Manager
Há 6 dias
Altenar is a leading provider of sportsbook software and services to licensed gaming operators. We deliver a complete range of solutions — from "software-only" offerings to fully managed sports betting platform stacks — ensuring stability, flexibility, and personalized service. Our software is developed and operated entirely in-house and powered by premium-quality data feeds.
Role Overview
We are seeking a proactive, passionate, and dedicated Account Manager to act as the main point of contact between our clients and internal teams. The ideal candidate will have a strong focus on client satisfaction, relationship management, and operational excellence, ensuring that each client receives outstanding support and value from our products and services.
Key Responsibilities
- Serve as the primary contact for client needs, inquiries, and concerns.
- Build and nurture strong client relationships to foster retention and growth.
- Oversee client accounts, ensuring services meet business goals, expectations, and budgets.
- Collaborate with internal teams — including sales, product, and operations — to deliver tailored solutions.
- Proactively identify and resolve issues, continuously improving client experience and internal processes.
- Work closely with the product team to align updates and features with client expectations.
- Maintain up-to-date knowledge of Altenar's offerings to identify opportunities for upselling and cross-selling.
- Act as a trusted advisor and advocate for clients, ensuring a seamless and positive partnership.
Requirements & Skills
- Languages: Portuguese (proficient), English (intermediate or higher).
- Previous experience in account management, sales, or customer service.
- Strong multitasking and organizational skills with excellent attention to detail.
- Analytical mindset with the ability to collect, track, and interpret data effectively.
- Excellent communication and interpersonal abilities.
- Problem-solving attitude and adaptability in fast-paced environments.
- Proven ability to build rapport and collaborate with diverse teams.
- Experience in the sports betting or iGaming industry is a strong advantage.
What We Offer
- A stable, flexible, and collaborative working environment.
- Ongoing training and professional development opportunities.
- Competitive compensation and benefits package.
- A multinational team of industry experts from around the world.
Please, submit your CV in English when applying for this vacancy.
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